Posted 20 June, 2026
Senior Support - Clerical Supervisor, Customer & Volunteer Services
COPE Galway
Galway, Galway, Ireland
Full Time
Reference: 1994376584
About COPE Galway
COPE Galway has been providing essential social services in Galway for 60 yearsWe respond to the needs of people experiencing homelessness, women and children subjected to domestic abuse, and we support older people towards healthy, independent ageing. Ourvision is for a community where every person is valued, cared for, and supported at every stage of life.
COPE Galway is deeply embedded in the Galway community. We are founded on the belief that together we can make a positive difference in the lives of the people we serve and our community.
Our People
Our People, COPE Galway staff and volunteers, are the driving force behind everything we do. Their passion, commitment, and professionalism enable us to deliver a wide range of services, support more people, and make a real impact in the community.
We have a diverse range of roles, from frontline support workers and social care professionals to catering, community engagement and other professional roles. Each role is crucial in ensuring we deliver our services effectively and make a positive impact in the community.
Working with COPE Galway
Joining our team means you will make a lasting, positive impact on the lives of the families and individuals we support and contribute to driving meaningful social change in the community. Whether you are a frontline worker directly supporting clients or in an administrative role, you are vital to our efforts to address critical issues like homelessness and domestic abuse and to ensure that older people are valued and supported.
At COPE Galway, we prioritise the development and wellbeing of our people. We offer a supportive work environment, with opportunities for ongoing training, personal and professional growth, and leadership development.
Our Culture
We foster an inclusive, supportive and respectful workplace, where diversity is valued. Our team is united by a shared mission and a genuine passion for empowering people and creating meaningful change. We take a trauma-informed approach to the way we work and foster this culture in every aspect of the organisation, including a focus on the health and wellbeing of our staff.
Senior Support Service
COPE Galway Senior Support Service supports older people to live healthy, independent and connected lives in their homes and communities. We provide a range of social, nutritional and practical supports through our community support programme, befriending services and community spaces like Sonas Day Centre and The Bungalow. These are welcoming spaces where older people can meet, receive support, and participate in social and wellbeing activities.
We also offer a premium meal delivery service through Meals4Health, a COPE Galway social enterprise which prepares nutritious, tasty, and affordable meals and delivers them to people at their homes.
Key Responsibilities
Customer Care & Service Delivery
Office Administration
Finance & Accounts Administration
Supervision
Team & Organisational Support
What we are looking for
Essential
Desirable
Key Terms
Equal Opportunity Employer
COPE Galway is an equal opportunity employer. We are committed to creating an inclusive recruitment process and working environments for all our employees.
COPE Galway has been providing essential social services in Galway for 60 yearsWe respond to the needs of people experiencing homelessness, women and children subjected to domestic abuse, and we support older people towards healthy, independent ageing. Ourvision is for a community where every person is valued, cared for, and supported at every stage of life.
COPE Galway is deeply embedded in the Galway community. We are founded on the belief that together we can make a positive difference in the lives of the people we serve and our community.
Our People
Our People, COPE Galway staff and volunteers, are the driving force behind everything we do. Their passion, commitment, and professionalism enable us to deliver a wide range of services, support more people, and make a real impact in the community.
We have a diverse range of roles, from frontline support workers and social care professionals to catering, community engagement and other professional roles. Each role is crucial in ensuring we deliver our services effectively and make a positive impact in the community.
Working with COPE Galway
Joining our team means you will make a lasting, positive impact on the lives of the families and individuals we support and contribute to driving meaningful social change in the community. Whether you are a frontline worker directly supporting clients or in an administrative role, you are vital to our efforts to address critical issues like homelessness and domestic abuse and to ensure that older people are valued and supported.
At COPE Galway, we prioritise the development and wellbeing of our people. We offer a supportive work environment, with opportunities for ongoing training, personal and professional growth, and leadership development.
Our Culture
We foster an inclusive, supportive and respectful workplace, where diversity is valued. Our team is united by a shared mission and a genuine passion for empowering people and creating meaningful change. We take a trauma-informed approach to the way we work and foster this culture in every aspect of the organisation, including a focus on the health and wellbeing of our staff.
Senior Support Service
COPE Galway Senior Support Service supports older people to live healthy, independent and connected lives in their homes and communities. We provide a range of social, nutritional and practical supports through our community support programme, befriending services and community spaces like Sonas Day Centre and The Bungalow. These are welcoming spaces where older people can meet, receive support, and participate in social and wellbeing activities.
We also offer a premium meal delivery service through Meals4Health, a COPE Galway social enterprise which prepares nutritious, tasty, and affordable meals and delivers them to people at their homes.
Key Responsibilities
Customer Care & Service Delivery
- Act as the first point of contact for service users, family carers, and referrers.
- Provide empathetic, informed guidance on meal options, nutrition tips, and lifestyle supports.
- Maintain a high standard of customer service through phone, email, and in-person interactions.
- Monitor and respond to customer feedback, resolving issues promptly and professionally.
Office Administration
- Manage daily administrative tasks including data entry, order processing, and record keeping.
- Maintain accurate client databases and ensure GDPR compliance.
- Coordinate logistics for meal deliveries and seasonal care packages.
- Support reporting and documentation for funders and internal stakeholders.
Finance & Accounts Administration
- Support finance-related tasks including month-end and year-end accounts administration.
- Assist with invoice processing, reconciliation, and budget tracking.
- Liaise with finance team to ensure timely and accurate reporting.
Supervision
- Oversee and support administrative staff and volunteers, ensuring clarity of roles and responsibilities.
- Schedule volunteer shifts and provide onboarding, training, and ongoing guidance.
- Foster a positive, inclusive team culture among staff and volunteers.
- Monitor performance and provide feedback to ensure service quality.
Team & Organisational Support
- Collaborate with the Social Enterprise Manager and wider Meals4Health and COPE Galway team to improve service delivery.
- Contribute to internal communications, marketing campaigns, and impact measurement.
- Participate in team meetings, training sessions, and service reviews.
- Uphold COPE Galway's values of respect, compassion, and empowerment.
What we are looking for
Essential
- Proven experience in customer service and office administration, preferably in social care, community development or related field.
- Strong organisational and communication skills, a proven ability to communicate effectively and sensitively with people.
- Ability to foster positive relations with colleagues and other professional agencies.
- Proficiency in Microsoft Office and CRM systems.
- Commitment to supporting older people and social enterprise values.
Desirable
- Experience in a health, social care, or community setting.
- Familiarity with HSE or public sector administrative structures.
- Understanding of nutrition, social connection and wellbeing for older adults.
- Experience in leading and motivating a team.
Key Terms
- Contract- Permanent Contract
- Salary- €40,050 per annum
- Hours- 37 hours per week
- Annual Leave- 25 days per annum
Equal Opportunity Employer
COPE Galway is an equal opportunity employer. We are committed to creating an inclusive recruitment process and working environments for all our employees.
