Posted 20 June, 2026
Senior Operations Manager
Aon Corporation
Dublin, Dublin, Ireland
Full Time
Reference: 1604943053
Senior Operations Manager
Are you a senior operations leader who excels at building high-performing teams, driving innovation and using technology to transform ways of working? Do you thrive on partnering with business leaders to develop solutions that enable client-facing colleagues to focus on delivering value?
We are looking for a Senior Operations Manager to build and guide a high-achieving, cross-border team supporting Aon's Human Capital business. Based in Ireland, and reporting to the Head of Operations, this position will be instrumental in changing how operational delivery supports Wealth, Health and Talent.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The Middle Office is a cross-border team (Ireland & Krakow) delivering operational, technical and governance assistance. It unites:
As Lead, you will bring these teams together to streamline processes, improve delivery and drive efficiency, innovation and consistency across the function.
Key responsibilities include:
How this opportunity is different
Skills and experience that will lead to success
#LI-SS2
2580741
Are you a senior operations leader who excels at building high-performing teams, driving innovation and using technology to transform ways of working? Do you thrive on partnering with business leaders to develop solutions that enable client-facing colleagues to focus on delivering value?
We are looking for a Senior Operations Manager to build and guide a high-achieving, cross-border team supporting Aon's Human Capital business. Based in Ireland, and reporting to the Head of Operations, this position will be instrumental in changing how operational delivery supports Wealth, Health and Talent.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The Middle Office is a cross-border team (Ireland & Krakow) delivering operational, technical and governance assistance. It unites:
- Digitalisation Team - developing scalable solutions using tools such as Power Apps, dashboards and AI (including Copilot)
- Client Services Team - providing operational and governance assistance to consulting teams
As Lead, you will bring these teams together to streamline processes, improve delivery and drive efficiency, innovation and consistency across the function.
Key responsibilities include:
- Leading and nurturing a high-achieving, international operations team
- Defining and implementing the Middle Office strategy aligned to business priorities
- Partnering with senior collaborators to identify and centralise operational activities
- Leading efforts in process standardisation, governance, and outstanding service delivery
- Bringing to bear digital tools and AI to improve efficiency and transform delivery
- Monitoring performance through important metrics, SLAs and reporting insights
- Leading change initiatives and embedding continuous improvement
How this opportunity is different
- Opportunity to build and compose a new, strategically important function
- High visibility role with strong senior leadership sponsorship
- Direct impact on how consulting teams operate and deliver value
- Exposure to digital transformation and AI-led innovation
Skills and experience that will lead to success
- Proven operations leadership experience (professional services or similar)
- Track record of leading multi-disciplinary, ideally cross-border teams
- Experience in transforming processes and improving how services are delivered
- Strong collaborator management and communication skills
- Ability to lead change and implement new technologies
- Data-driven approach with strong analytical capability
- Inclusive leadership style with a focus on team development
#LI-SS2
2580741
