Posted 20 June, 2026
IT Helpdesk Technician
BDO Ireland
Dublin, Dublin, Ireland
Full Time
Reference: 138019579
IT Helpdesk Technician
Department: IT
Employment Type: Full Time
Location: Dublin
Reporting To: Colette Kenny
Description
BDO Ireland are seeking a skilled IT Technician to join our growing team, providing exceptional technical support both onsite and remotely. The ideal candidate will have a passion for delivering professional and friendly assistance to end-users while effectively managing and resolving IT incidents. This role requires a meticulous approach to logging, analysing, and prioritizing issues, ensuring timely resolution or escalation when necessary.
If you have a strong background in laptop support, application installations, Active Directory tasks, and Office 365 administration, along with a knack for providing top-notch user support across various platforms and devices, we want to hear from you.
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
Department: IT
Employment Type: Full Time
Location: Dublin
Reporting To: Colette Kenny
Description
BDO Ireland are seeking a skilled IT Technician to join our growing team, providing exceptional technical support both onsite and remotely. The ideal candidate will have a passion for delivering professional and friendly assistance to end-users while effectively managing and resolving IT incidents. This role requires a meticulous approach to logging, analysing, and prioritizing issues, ensuring timely resolution or escalation when necessary.
If you have a strong background in laptop support, application installations, Active Directory tasks, and Office 365 administration, along with a knack for providing top-notch user support across various platforms and devices, we want to hear from you.
Key Responsibilities
- Providing IT support in a professional and friendly manner both onsite and remotely.
- Accurately log, analyse, prioritise, and solve (or escalate if required) I.T. incidents, always ensuring that the ticket is updated on the IT Helpdesk ticketing system.
- Assist end users in the resolution of incidents using both remote-control tools and desk-side support.
- Hardware support & maintenance (e.g. Reimaging of computers)
- Software installations & support
- Active Directory Task
- Office 365 Setup & Administration
- General user support for office applications, O365, Windows 10, iPhone / iPad, and Corporate Mobile device/Smart Phone Support.
- Support and management of multi-function devices.
- Provide IT Support for in house meetings & events with audio visual equipment.
Skills, Knowledge and Expertise
- Minimum of 1 year experience in a similar role.
- Excellent interpersonal skills with a proven ability to communicate on various levels with peers, customers, and external parties.
- A good working knowledge of Microsoft Office 365.
- Experience in supporting Windows 10 & 11 in a corporate environment.
- Strong desire to learn and improve skills and knowledge.
- Proven troubleshooting and problem-solving skills.
- Familiarity with remote-control tools and desk-side support techniques.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- Strong verbal and written communication skills.
- Excellent team player with a team-oriented mindset.
Benefits
- Generous annual leave, with flexibility to purchase additional days.
- Coverage of relevant professional subscriptions.
- Access to a contributory pension scheme.
- Health and wellbeing services.
- Career development opportunities.
- Flexible remote working options.
- Family-friendly leave policies.
- Complimentary coffee and onsite gym.
- Modern office in a central Dublin location.
