Facilities Mail Services Assistant

JOB PURPOSE:

To work as a member of the Mailroom team to ensure efficient, effective, and proactive running of the mailroom service. The role provides operations to a high-profile client. The post holder will perform a variety of tasks related to the mailroom and will flexibly and proactively respond to any client requirements as and when necessary. Functions will include manual handling.

DUTIES AND RESPONSIBILITIES:

• The post holder will be professional at all times when dealing with clients and proactively represent CBRE on site promoting excellent customer service.
• Receiving, sorting and distributing incoming and outgoing mail.
• Dealing with enquiries from the client, both face to face and on the telephone.
• Filing and retrieving documents, within an established filing system.
• Booking and receipt of courier items.
• Processing of archive files and tracking signature movements using the onsite computer systems.
• Any other duties as required by the Operations Manager or Client.

PERSON SPECIFICATION:

• The ideal candidate will display knowledge and experience of the following:
• The post holder will be professional at all times when dealing with clients and proactively represent CBRE on site promoting excellent customer service.
• Processing of archive files and tracking signature movements using the onsite computer systems.
• Ability to communicate effectively in a variety of written and verbal formats with a wide range of people.
• Working accurately, under pressure, to tight deadlines with the ability to remain calm.
• Basic IT skills - Word Processing, Spreadsheets, Databases, Email and Web.
• Working shifts Mon-Fri between 09:15 - 17:30

Experience required

• Dealing with enquiries from the client, both face to face and on the telephone
• Mailroom operations