Posted 18 June, 2026
Retention - Sales Advisor
PrepayPower
Dublin
Full Time
Reference: 102_772763_4901008101
Department: Retention
Employment Type: Full time
Location: Onsite - Sandyford, Dublin 18
Compensation: 32,000 Base plus up to 15,000 OTE
We are seeking a Retention Advisor who will work in our Customer Retention Team on a full-time basis at our PrepayPower head office. This role is better than ever before, with our new and improved salary and commission structure!
Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve. Excellent communication skills are needed for this role. working within a sales role is preferable but not essential.
We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.
If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with PrepayPower.
Key Responsibilities:
- Help customers to reduce their energy costs and ultimately their costs
- Help the business to understand why customers are looking to leave so that we can improve our products and services going forward
- Handle calls from customers who are looking for a better energy offer
- Manage daily, weekly, and monthly KPIs to maintain performance and customer churn
- Build friendly customer relationships in order to minimise customer churn
- Support with mentoring and coaching for our junior sales team
- Ad hoc phone-based activities as required
- A suite of Retention tools available to encourage customers to stay with PrepayPower
Skills, Knowledge and Expertise:
- Excellent interpersonal, problem solving and relationship management skills
- Experience working within a sales role
About This Role:
- Uncapped commission structure
- Salary 32,000 base and 15,000 bonus (uncapped)
- 'Pay per sale incentivisation structure
- Incentivised Mentoring Programme
- Realistic progression structure
- Based full-time in our Sandyford Office - Dublin 18, with hybrid working after probation
