Customer Support

At Manna, we're changing how the world receives things - by taking delivery to the skies.

Our mission is simple but ambitious: to make high-speed suburban delivery affordable, green, and safe. We design and build our own aviation-grade drones that deliver food, coffee, groceries, and more - directly from local stores and vendors to people's doors in just a few minutes.

We're a team that Drive with Impact, are Safety Focused, and knows that the best ideas come from Team Players who show up as their Authentic Selves. We move fast, we are passionate about what we do, and we're always pushing a growth mindset to be better - in everything we do.

If you want to build world-changing technology with real-world impact (and have a bit of fun while doing it), you'll love it here.

Welcome to Manna - where we deliver the future.

Requirements

Key Responsibilities and Duties:

Responsible for handling all enquiries on intercom pertaining to Manna issues across all our locations

Liaison between customer and vendor when the issue lies outside of Manna's remit.

Tracking common issues and disseminating to ops teams to ensure we are safeguarding against them in the future

End to End-to-end ownership of a reported issue, working with stakeholders across the business to ensure it is resolved in a timely fashion.

Coaching loaders on how to prevent future issues based on your customer experience

Other reasonable ad hoc customer success projects as required

Presentation of orders/ training new staff - on customer excellence

Key Skills and Competencies:

• You're a self-starter who's comfortable working in ambiguity and adapting to changing priorities
• You have strong people skills and a genuine desire to help others have positive experiences
• You communicate clearly and confidently with a wide range of stakeholders
• You stay calm under pressure and handle challenging situations with professionalism and empathy
• You're organised, proactive, and a collaborative team player who's happy to roll up your sleeves to get the job done

15.50 per hour