Deal Desk Analyst (Hybrid)

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team.With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

• One team, One mission
  Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
• Own it
  We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
• Accountable to our customers
  We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
• Excellence in execution
  Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
• Be bold, fail fast, learn faster
  We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role:

The Deal Desk Analyst partners closely with Sales, Finance, and other cross-functional teams to ensure all deals are structured, approved, and executed efficiently and in compliance with company policies. This role plays a critical part in enabling scalable growth by improving deal quality, streamlining processes, and supporting the end-to-end quote-to-cash lifecycle.

What You'll Be Doing:

• Act as a trusted advisor to Sales, guiding contract structuring and negotiation strategy, including pricing and compliant deal structuring alternatives
• Manage the processing and closing of daily sales transactions using Salesforce CPQ and billing systems
• Deliver customer licensing communications and support the setup of customer admin portals
• Coordinate with stakeholders to seek input and approvals for complex deals
• Assist sales teams with RPF/RFQ responses, including helping to maintain common questions policies
• Help evolve deal desk processes, improving how we manage non- standard deals and customer-specific requirements What We're Looking For:
• 2+ years of operations experience with technology companies in functions such as Deal Desk , Revops or SalesOps with knowledge of Revenue principles and or contracts management
• Comfortable working with systems such as Salesforce CPQ, Chargebee and billing systems
• Curious, proactive self-starter with strong problem-solving skills
• Strong attention to detail and ability to manage multiple priorities
• Commercially aware with an understanding of deal structuring principles

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.

Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

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