Cloud Application Engineer

Who we are:

Transact Campus / Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

What you will be doing:

The Cloud Application Engineer is responsible for managing systems, applications, and operations procedures, designing scalable, self-recovering checks for resilient cloud systems with a focus on automation wherever appropriate, and being an SME for our products within Azure. Areas of focus for automation include routine tasks, monitoring and notification creation, and error recovery to meet 99.9% 24/7 uptime requirements for all resources that make up our Microsoft Azure Production and UAT environments. Responsibilities will include timely issue resolution for production interruptions; proactively identifying improvements in infrastructure for availability, security, and efficiency; maintenance of applications through patches or upgrades; assisting the Support group with issue identification and data collection; and reporting of all issues to management and key stakeholders.

Job Summary / Purpose

Candidate must have strong communication and technical skills as well as the ability to work well in a team environment and prioritize automation over manual actions. They must possess a desire to gain a deeper understanding of how each system and technology reacts to environmental changes and how this impacts usability. The ability to handle aggressive timelines and focus under pressure is a must.

Maintenance

• Manage application availability to performance standards
• Deploy application updates to necessary environments
• Participate in after hours on call rotation for all applications
• Configure applications based upon client need
• Perform necessary user account management duties for designated resources in accordance with internal policies

Vendor Management

• Manage vendor support cases to address incidents
• Manage vendor requests for capacity/capability planning
• Security and Compliance
• Ensure managed environments follow Transact's Information Security Policy
• Support SOC 2 Type II and PCI Level 1 compliance

Key Responsibilities and Duties

• Public cloud experience with a focus on PaaS and Cloud Native offerings, 1-2 years
• PowerShell scripting experience
• Experience supporting 24x7 production services
• Bachelor's Degree and 1-3 years of related work experience or 4-7 years of related work experience
• Experience with automated CI/CD pipelines and tools (Terraform, Ansible, etc)
• Excellent verbal and written communication skills
• Self-motivated with attention to detail
• Desire to continuously learn
• Desire to mentor team members
• Strong problem-solving skills with focus on risk management and planning

Preferred:

• Familiar with Kubernetes
• Experience with KQL (Kusto Query Language)
• Cloud certification with a focus on PaaS and Cloud Native offerings in Azure.
• Computer Science degree
• Experience with PKI Infrastructures, server certificates, certificate authorities.
• Experience working in a change-controlled environment

Who you will work with:

• You will work with your Team based in Ireland & the US
• Your Colleagues are your Clients

Competencies & Behaviors:

Humble: The right leaders for Illumia don't need to own the spotlight - they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.

Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what's possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.

Smart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.

What you get when you join our team:

• Work with cutting-edge data technologies and platforms
• Collaborative and supportive work environment
• Ongoing professional development and training opportunities
• Hybrid working model
• Regular social, sporting, and community events
• Benefits including; Private Health Insurance, Dental Insurance, Matched Pension Contribution, 25 Days Annual Leave

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Transact Campus Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor