Fire Alarm and Emergency Lighting Field Service Engineer

Allied Fire Protection Ltd is a leading provider of Fire Protection equipment with a portfolio of public and private sector clients across Ireland. We specialise in the supply installation, maintenance and commissioning of fire alarm systems, and emergency lighting – delivered by our team of highly qualified and experienced engineers installers.

A new and exciting opportunity is available in the Cork area for a Field Service Engineer. The Engineer will be based mainly around the greater Cork City area but travel further afield will be required from time to time. We are looking for a ‘Can Do’ motivated individual who is keen to join our progressive growing company.

We offer a highly competitive rewards package including…

• Competitive salary package
• Company vehicle
• Laptop
• Phone
• Training Personal development

Person Spec…

• At least 3 years proven experience in the Fire Alarm Industry and/or Electronic/Electrical Systems
• Excellent interpersonal skills, positive ‘Can Do’ attitude
• Electrical or electronic background 
• Field service experience desirable
• English speaking
• Proficient in MS Office and/or other software programmes
• Familiarity with mobile tools apps
• Full Clean Driving Licence

Role…

Servicing and Commissioning Fire Alarm protection equipment…

• Servicing and Commissioning equipment according to manufacturer's specifications.
• Testing system and analysing any failures.
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
• Advise management regarding customer satisfaction, product performance, and suggestions for product service improvements.

Key Responsibilities…

• Provide excellent customer service and customer support during field visits or when On Call
• Build positive relationships with customers and represent Allied Fire in a professional trusted manner ensuring company vehicle, uniform and paperwork promote professionalism
• Manage all on site service, maintenance and test tasks as required to relevant standards
• Diagnose errors or technical problems and determine solutions
• Carry out preventative maintenance make recommendations based on age of systems equipment
• Produce timely and detailed service reports
• Cooperate with technical field teams and share information across the company
• Understand and anticipate customer requirements and make appropriate recommendations/briefings
• Provide feedback to management regarding customer request, satisfaction, product performance, and suggestions for product improvements.
• Follow all company’s Standard Operating Procedures and safe working practices
• Advise and report on change requests for documented processes

Salary

Competitive Salary