Data Center Operations Manager

Job Title: Operations Manager (OM)

Based: Dublin Campus Clondalkin.

Start Date: Immediate

Work Times: 08:00-17:00

Scope of role

The Operations Manager is a customer-focused leader and manages the shift team on site

The Shift team, operate 24/7/365 to monitor and respond to all critical facility infrastructure

events across the Dublin Campus. The Operations Manager has full responsibility for all

operational performance, facility monitoring, and escalation requirements associated with the

Data Centres on Campus which fall under the shift teams.

The operations manager will also oversee all aspects of building facilities and guarantees the

safety and functionality of all soft services across the facilities. Duties include running routine

safety inspections, corresponding with contractors, planning maintenance work, maintaining

records, and supervising facilities staff.

Key Responsibilities

• Develop, mentor and manage the Critical Environment Shift teams on the Dublin Campus.
• Drive consistency in how Shift activities are operated and delivered across the Campus.
• Ensure Campus coverage is maintained for 24/7 operations as per client's requirements.
• Conduct Post-Incident and Root Cause Analysis reviews and communicate lessons learned to the Campus & CBRE teams.
• Be the main point of contact & escalation during significant events or multi-discipline technical escalations occurring on shift 24/7.
• Development and management of Emergency operational procedures and Drills associated with shift team response across the Campus.
• Conduct & record regular drills as per the KPI requirements. Complete tool box talks & lessons learned as required.
• Responsible for the preparation of the shift team data required for all reports and meetings for the Campus, these include Monthly CBRE Contract reviews, MBR's, QBR's and any other reports as required.
• Audit the Shift team's efficiency and performance across the Campus. Develop efficiencies and innovations that benefit overall operation & response of the shift teams.
• Ensure completion of the teams scheduled PMs/Corrective maintenance or any scheduled works via CMMS in a timely manner to achieve 100% PM compliance.
• Review subcontractor statements, risk assessments and MSDS to ensure compliance with site health & safety and operating procedures prior to you or your shift team issuing permit to works.
• Assist the Technical team in the shutting down/startups of equipment as per site operational procedures to support all work activities carried out by the technical team or Vendors.
• Ensure the shift team log all activities/time on CMMS. Ensure all time/activities and information is recorded on CMMS correctly.
• Talent manage all CBRE shift staff on the Campus to ensure an appropriate training plan and career progression is identified.
• Manage and develop a professional relationship with client representatives across the Campus to create a positive customer experience.
• Oversee the day to day management of the soft services across the campus.
• Ensure the efficient and compliant delivery of services on site, cleaning, general maintenance, waste management etc..
• Support in the managing of budgets and accounts, projects.
• Developing building plans outlining strategies for improving efficiency and reducing costs and forecasting the facility's future needs
• To deliver a performance level which achieves and beats the KPI's and SLA's set down in the FMA and be able to demonstrate compliance of same.
• Ensure Data Centre operations, business policies and processes are effectively communicated, implemented and adhered to at all times by all CBRE Shift staff across the Campus.
• Ensure both the clients and CBRE's, Quality, Health, Safety and Environment policies and processes are effectively implemented across all CBRE shift activities.
• Ensure appropriate control systems are in place to ensure statutory, policy and contractual commitments are met.
• Promote and maintain the core Values of CBRE.
• Manage other tasks as directed by your senior management team.
• Adaptable to and lead change personally and organizational in line with dynamics of a growth industry

Minimum Qualification / Experience

• 5+ years' experience in critical facilities operations or Data Centre preferred
• Proven ability to bring individuals & subgroups to one team acting with a consistent approach across 24/7
• Experience of managing supervisors and managers (who themselves have people management responsibilities)
• Experience of 24/7 Operational Management
• Detailed understanding and experience of the electrical and mechanical systems used in a Data Centre environment.
• Prior operations management experience including team management, work scheduling, and performance reviews, preference for shift operations.
• Strong understanding of CMMS Computerised Maintenance Management Systems and tools.
• Experience of managing escalation and emergency issues.
• Experience with Project Management principles is important to establish new team however steady state experience in Continuous Improvement towards World Class Operational Performance is key to the success of this role

Accountabilities

• Reporting directly to the Contracts Manager
• Accountability to the CBRE functional heads, as appropriate.
• Maintains close working relationships with key client representatives.
• Reporting directly to this position are all members of the Shift team on the Campus and 3rd party cleaning partners
• Approx. 4 to 8 Direct reports.

Aptitudes

• Excellent verbal, written and interpersonal communication skills, with the ability to communicate intelligently and effectively with the client, employees and subcontractors.
• Numerate and computer literate. Intermediate to advanced software skills - MS Office (Excel, PowerPoint, Word), Visio and Microsoft Project.
• Character Excellent motivational and influencing skills, with high levels of personal integrity.
• Has vision, and able to communicate this effectively. A role model for customer service excellence and politically astute.
• Ability to communicate technical and business problems in a non-technical manner.
• Calm manner, able to work under pressure.
• Able to make sound decisions when needed.
• Analytical.
• Creative.
• Able to contribute effectively across all business activities.
• Must have a high level of energy, be self- starters, confident and stable in manner.
• Organised, able to effectively prioritise and deliver within a dynamic and high pressure, business critical environments.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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