ICT Application Support Officer (Open Competition)
A. Details
Position: ICT Application Support Officer
Grade: Executive Officer (EO)
Whole time equivalent: Full-time (35 hrs. per week)
Reports to: ICT Manager (Operations and Application Support)
Duration: Permanent
Role Closing Date: 12 noon, Tuesday 30th June, 2026.
B. Department Role Overview
The Arts Council comprises just over 150 staff based at one site on Merrion Square in Dublin. The Arts Council / An Chomhairle Ealaíon is an autonomous body established in 1951 to stimulate public interest in, and promote the knowledge, appreciation and practice of the arts. We are the Irish State's principal instrument of arts funding and an advisory body to Government on arts matters. For further information on the work of the Council visit www.artscouncil.ie
C. Key Responsibilities
The duties associated with this post include, but are not limited to the following:
Supporting the end-to-end operations of the Grant Management System (GMS), including funding scheme system configuration, award opening/closing, application intake, and document retrieval. Using SQL to query data, update records, and troubleshoot database issues.
Diagnosing, troubleshooting, and resolving technical issues in the GMS.
Supporting external applicants using the GMS with system-related issues and inquiries.
Providing technical support and issue resolution to internal employees using corporate ICT systems;
Generating reports to support decision-making using GMS tools and PowerBI.
Contributing to process and procedure documentation;
Supporting the Council in the planning, testing, and implementation of related projects.
Note: Arts Council roles and responsibilities are subject to change as per on-going and future organisational requirements and developments. Other duties appropriate to the grade that may be assigned from time to time.
D. Skills Knowledge and Experiences
Undertake all aspects of the role, responsibilities, and interpersonal dealings with work colleagues and external stakeholders in a manner consistent with:
A culture of respect for all individuals;
Ensuring fairness and equity in treatment of and dealings with others;
Being conscious of the impact of one's own behaviour on others;
Positively contributing to a culture of collaboration and teamwork;
An ability to anticipate needs, to work effectively as a member of a team and work on their own initiative;
Being flexible and enthusiastic in the context of a busy and demanding workplace;
Being very organised in prioritising and processing work;
Excellent general office skills and a working knowledge of relevant ICT systems including Microsoft Word, Excel, PowerPoint, SharePoint, and Teams.
A willingness to contribute positively to the building of new and more effective ways of working;
Excellent verbal communications skills and be confident dealing with both internal and external clients;
A commitment to high standards of public service.
