Team: Delivery

Reports to: Head of Delivery

Location: Remote (EU)

Role Purpose

Own the end-to-end configuration and implementation of ZeroRisk customer onboarding and expansion projects, while driving standardisation and repeatability across delivery.

This role is responsible for translating customer requirements into scalable configurations, reducing reliance on engineering, and enabling faster, more predictable onboarding. You will work directly with customers to design and optimise acquirer merchant journeys, configure the platform (no-code), and validate end-to-end flows.

Beyond individual projects, you will contribute to building a system-led delivery model through playbooks, reusable templates, and structured processes that support scale.

What You'll Do

Discovery & Solution Design

Run structured workshops with acquirers, PSPs, and merchant stakeholders to capture current (as-is) and target (to-be) processes

Map and optimise merchant lifecycle journeys (onboarding, PCI enrolment, assessments, scanning, risk scoring, alerts, reporting)

Translate business rules into clear, testable requirements, user stories, acceptance criteria, and process flows

Configuration & Implementation

Configure ZeroRisk modules, workflows, and rules (e.g. onboarding steps, SAQ logic, scanning schedules, notifications, dashboards)

Set up hierarchies, roles/permissions, data structures, forms, and reporting packs

Prepare and manage environment baselines, configuration versioning, and decision logs

Deliver solutions primarily through configuration, minimising custom engineering work

Data & Integrations (Partnering with Specialists)

Define data mappings for merchant and reference data

Support data imports, validation, and reconciliation

Collaborate with integration engineers on APIs, interfaces, and error handling

Testing & UAT

Define and execute structured UAT processes, including test case creation, execution, and defect tracking

Ensure UAT entry and exit criteria are met before go-live

Validate end-to-end workflows and configurations

Drive UAT quality and coverage, reducing production defects and rework

Rollout & Go-Live

Orchestrate merchant rollout waves, readiness checklists, and go-live plans

Manage communications and ensure operational readiness

Support early-life operations and issue resolution

Standardisation & Scale

Develop and maintain reusable onboarding playbooks, configuration templates, and merchant journey patterns

Identify opportunities to standardise configurations and reduce bespoke implementation work

Contribute to continuous improvement of the delivery framework and processes

Support the transition from person-led to system-led delivery execution

Knowledge & Documentation

Create and maintain high-quality configuration documentation, runbooks, and implementation artefacts

Contribute to the central knowledge model to enable Delivery, Customer & Merchant Support teams to operate independently

Ensure all implementations are fully documented, consistent, and repeatable

Handover & Ownership Transition

Ensure structured handover to CS&MS with complete documentation, configuration clarity, and operational readiness

Define and validate handover readiness criteria before project completion

Support a smooth transition from onboarding to BAU operations

Systems & Tooling

Work within system-led delivery tools (e.g. Jira, UAT tools, workflow systems)

Maintain accurate tracking of requirements, configuration, and testing within core systems

Contribute to the continuous improvement of delivery tooling and workflows

Multi-Project Delivery

Manage multiple implementations concurrently at different lifecycle stages

o e.g. configuration build on Project A

o UAT on Project B

o discovery on Project C

Provide clear status updates on progress, risks, and dependencies

Raise blockers early with proposed solutions and impact

What You'll Need

3-6+ years in Implementation Analyst / Configuration Analyst / Business Systems Analyst roles within SaaS or enterprise platforms

Strong experience configuring platforms (workflows, rules, roles, forms, dashboards) using no-/low-code tools

Proven experience in process modelling (BPMN/flowcharts), requirements definition, and UAT execution

Solid understanding of data mapping and working with structured data (CSV, basic SQL preferred)

Comfortable working with APIs and integrations (no coding required)

Strong stakeholder management, workshop facilitation, and structured documentation skills

Nice to have:

Knowledge of PCI DSS, merchant acquiring, payments, fraud, or risk/compliance platforms

How We Measure Success (KPIs)

% of requirements delivered through configuration (vs custom development)

% of onboarding delivered using standardised templates and playbooks

Time-to-first-value for new merchant cohorts and programmes

UAT pass rates and defect escape rate post go-live

Reduction in engineering dependency during implementation

On-time delivery of rollout waves and merchant activation metrics

Quality and completeness of documentation and runbooks

Stakeholder satisfaction (acquirer and merchant)

Working with the Project Manager

The PM owns delivery planning, RAID management, and communication cadence

You own configuration scope, quality, and implementation execution

Together you will:

Define milestone-based delivery plans (environment ready, baseline, build, UAT, go-live)

Maintain a live configuration backlog and change log

Identify scope changes early and communicate impact with options

Summary

This role is critical to scaling ZeroRisk delivery.

You will:

Deliver high-quality implementations

Reduce dependency on engineering

Build repeatable, scalable onboarding processes

Contribute to a system-led operating model across the organisation