Customer Experience Advisor - Part time

Department: Customer Experience

Employment Type: Part - Time

Location: Onsite - Sandyford, Dublin 18

Compensation: 29,000 Base (pro- rata) plus up to 5,000 (pro - rata) bonus structure.

Key Responsibilities:

• Manage 50-70 incoming telephone calls per day.
• Identify and assess customers' needs to resolve their issues.
• Build relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools.
• Meet personal/customer experience team SLA targets.
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Experience resolving Customer requests on the first contact.
• This role will require candidates to be available to work evenings and weekends, including bank holidays.

Skills, Knowledge and Expertise:

• Customer Support/Service experience preferred.
• Customer orientation and ability to adapt/respond to different types of situations.
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively.
• A desire to provide Best in Class customer experience.
• Ability to provide strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices is desirable
• Excel experience preferred.
• Experience in the energy industry is an advantage.

• 29,000 basic salary pro - rata with a 5,000 pro - rata bonus structure.
• The first month's bonus is guaranteed.
• Based full-time in our Sandyford Office - Dublin 18