Cloud Applications Engineer
OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your Impact
Join OpenTextin Cork, Ireland,as aCloud ApplicationsEngineer,where you willberesponsible fordesigning,operating, and improvingobservabilityand monitoring stack across hybrid/cloud platforms. The role ensures platform reliability, high-quality alerting, log/metrics pipelines, and seamless collaboration with the NOC-all while following ITIL processes for Incident, Problem, Change, and Configuration Management.
What the role offers
Setting up,configuring,andmaintainingmonitoring and alertingsystemsOperations Bridge Manager (OBM), Network Node Manager (NNMi), Zabbix, Prometheus, andGraylog.
Definingand maintainingSLIs/SLOs and alerting quality.
Buildingdashboards and service health views.
Interfacingwith NOC, ensure clear alert routing and escalation.
SupportingProduction critical environment,providingTier3 support andparticipatinginpost-incident reviews.
Deploying, upgrading, and managingobservability components in Linux/Kubernetes environments.
Automatingmonitoring tasks using Python, Bash, Terraform, or Ansible.
Maintaininglog andmetricspipelines.
Integratingwith ITSM tools for incident, change, and CMDB processes.
EnforcingITIL best practices andmaintaindocumentation.
What you need to succeed
Bachelor's inComputer science, Engineering, or equivalent
2+ years of relevant experience in the field
Understanding the concepts of System Administration, Hybrid Applications,Monitoringand ITIL Concepts.
Expertise in installation and maintenance of Observability, Monitoring, Logaggregationand Automation tools.
Strong skills with tools of Zabbix, OBM,NNMi,Graylog, Ansible
SRE foundations: SLIs/SLOs, incident response, postmortems.
Linux administration andproficiencyin Kubernetes (Opensource, GKE and/or EKS)
Scripting: Python, Bash
IaC: Terraform, Ansible, CI/CD Pipelines, GitLab
Networking Fundamentals: TCP/IP, SNMP, DNS, Syslog, APIs
Observability Tools:NewRelic, Dynatrace
Foundational understanding of AI Concepts, Machine learning basics.
Ability to leverage LLM based tools for troubleshooting,documentationand automation creativity
Nice to have skills:OpenTelemetryexperience;OpsBridgeAviator, SMAX integrations, AIOps exposure;Elasticsearch, Kibana, Grafana;AWS/GCP/Azure cloud monitoring;Security operations exposure;Kafka/AMQP pipelines;Go/Java programming.
One last thing
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned. This is a chance to join our Cork-based team as a Cloud Application Engineer, helping ensure reliable hybrid and cloud platforms through strong observability, monitoring, and alerting.#LI-AD1 #LI-Hybrid
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Employment Type: OTHER