Supervisor - Dundalk

About Us: At Dublin Simon Community, we're dedicated to making home a reality. We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners.

If you share our values and want to make a difference, we'd love to hear from you. We're looking for client-focused, friendly, and adaptable individuals to join our team.

We prioritise best practices in HR, including staff training, communication, and involvement in decision-making, to create a supportive and effective work environment.

About Us

At Dundalk Simon Community, we are passionate about making home a reality. Our aim is to empower people to access and retain a home by providing housing, prevention, addiction treatment, emergency response, and other targeted interventions, through advocacy and partnership.

If you share our values and want to make a difference then apply for this role with Dundalk Simon Community and join the team!

About the Role

• Contract Type:Full-Time Permanent
• Working Hours: 37.5 hours per week, Monday-Sunday availability. Supervisors are expected to undertake a 7-day liability working on a rota to include mornings, daytimes, evenings, and weekends.
• Location:Barrack Street, Dundalk
• Salary: €40,000 DOE

Support the service manager and team to ensure the provision of high standards within Dublin Simon and work consistently to best practice standards, meeting the needs of service users.

Role Responsibilities

Operational:

• Oversee the operations of the service, supporting the service manager in the day-to-day running of the service
• Ensure consistency of handover between shifts
• Monitor completion of daily tasks and operations of each shift and ensure recording of same by staff team
• Report any concerns to the service manager
• Lead the induction and training of staff and new staff in operational duties
• Support the team and service manager to manage the delivery of day-to-day operational functions
• Act as the main point of contact for maintenance issues and liaise with relevant stakeholders
• Ensure prompt response to maintenance issues in line with agreed processes
• Act as the main point of contact for cleaning contractors and oversee completion of tasks
• Implement the cash management policy and conduct regular audits, reporting to the service manager
• Ensure the client feedback policy is implemented and responded to promptly, supporting service user participation
• Oversee the service rota and ensure shifts are covered in line with local policy
• Maintain records in Time Management Systems and complete reporting requirements
• Perform all relevant administration duties
• Provide information and advice to staff on emergency services as first point of contact when managers are unavailable

Health and Safety:

• Provide initial response and support for incidents
• Assist the service manager with incident management
• Ensure implementation of corrective or preventative actions from incident reports
• Monitor cleaning, hygiene, and HACCP standards
• Support the team to maintain high health and safety standards

Care and Case Management:

• Support implementation of case management systems and structures
• Monitor and report on client development programmes
• Implement placement sustainment protocols
• Contribute to care and case management reviews
• Support the team in case management
• Undertake audits as required

Quality:

• Support implementation of quality standards
• Assist in the delivery and review of strategic and operational projects
• Ensure policies, procedures, and guidelines are understood by staff
• Contribute to development of new procedures
• Ensure data protection policy compliance and conduct audits

Working Together:

• Provide staff supervision in line with best practice
• Attend and contribute to meetings with external stakeholders
• Provide direction on daily operational tasks
• Ensure regular communication with the local community and stakeholders
• Support implementation of the "Good Neighbour" policy

Qualifications and Experience

Essential for the Role:

• Minimum 2 years' experience in homeless services or working with vulnerable or disadvantaged groups
• Third level qualification (degree level) in a relevant discipline
• Knowledge of services in the homeless sector
• Understanding of causes of homelessness and client needs
• Problem-solving and decision-making skills
• Delegation and communication skills
• Organisational skills
• Planning skills
• Initiative and self-motivation
• Record keeping and report writing skills

Benefits to working with Dundalk Simon Community

• 25 days annual leave
• Referral Bonus
• Progression Opportunities
• 5% matched contribution to your pension
• Paid Sick Leave Policy
• Paid Maternity Leave Policy
• Bike to Work Scheme
• Commuter Travel Tax Savers Ticket
• 1st-week Comprehensive Training

Shortlisting may take place throughout the advertising period, and the role may be filled before the closing date.

For queries, contact the Recruitment Team on (01) 635 4860.

Please note: If you are unsure of any of the requirements, please contact the Recruitment Team at (01) 6354860. Shortlisting will continue throughout the recruitment process.

Dublin Simon Community is an equal opportunities employer and encourage applications from all qualified individuals.