Posted 12 June, 2026
Director of Projects & Aftermarket Services EMEA
Johnson Controls
Dublin, Dublin, Ireland
Full Time
Reference: 2133676817
The Director of Projects & Aftermarket Services - EMEA is a senior leadership role responsible for the successful execution, profitability, and customer satisfaction of all capital projects and aftermarket service activities across the EMEA region.
This role owns the end-to-end delivery lifecycle-from project handover and execution through installation, commissioning, service support, upgrades, and lifecycle services-while driving operational excellence, margin improvement, and a strong safety and quality culture.
What you will do:
1. Strategic Leadership & Regional Ownership
2. Project Execution & Governance
3. Aftermarket & Services Growth
4. Financial Performance & Operational Excellence
5. Customer Experience & Key Account Engagement
6. People Leadership & Talent Development
7. Safety, Quality & Compliance
What we look for
This role owns the end-to-end delivery lifecycle-from project handover and execution through installation, commissioning, service support, upgrades, and lifecycle services-while driving operational excellence, margin improvement, and a strong safety and quality culture.
What you will do:
- Define and execute the EMEA Project and Aftermarket Services strategy aligned with wider enterprise objectives.
- Own on-time, on-budget, and margin-positive execution of all regional projects.
- Lead and grow the aftermarket services business including field services, spares, and service contracts.
- Maintain full responsibility for projects and services in EMEA.
- Act as executive sponsor for key and strategic customer accounts.
- Build and develop a high-performing, geographically dispersed leadership team.
- Champion safety, regulatory compliance, and quality excellence across all activities.
1. Strategic Leadership & Regional Ownership
- Define and execute the EMEA Project and Aftermarket Services strategy, aligned with enterprise operational and commercial goals.
- Translate regional growth plans into scalable delivery and service capabilities.
- Act as the senior escalation point for critical customer, project, and service issues.
- Contribute to EMEA leadership team decisions, strategy development, and long-range planning.
2. Project Execution & Governance
- Own on-time, on-budget, and margin-positive execution of all projects across EMEA.
- Establish and enforce project governance standards, stage-gate controls, risk management, and reporting disciplines.
- Ensure effective resource planning, capacity management, and project prioritization.
- Lead resolution of complex execution challenges including scope changes, claims, and customer negotiations.
- Drive continuous improvement in project predictability and delivery performance.
3. Aftermarket & Services Growth
- Lead and grow the aftermarket services business, including field services, spares, service contracts, upgrades, retrofits, digital services, and lifecycle solutions.
- Drive recurring revenue growth, contract penetration, and customer retention across EMEA.
- Partner with Sales and Commercial teams to develop compelling aftermarket value propositions.
- Ensure seamless transition from project delivery into long-term service support.
4. Financial Performance & Operational Excellence
- Full P&L responsibility for Projects and Aftermarket Services in EMEA.
- Deliver revenue, margin, cash flow, and cost targets.
- Drive productivity, utilization, and cost optimization initiatives.
- Ensure robust forecasting, backlog management, and financial transparency.
- Lead PMO and operational excellence initiatives (Lean, standardization, digital tools).
5. Customer Experience & Key Account Engagement
- Act as an executive sponsor for strategic and key accounts.
- Build trusted relationships with customer senior leadership.
- Drive customer satisfaction, Net Promoter Score (NPS), and long-term partnership models.
- Support commercial negotiations for large, complex, or high-risk deals.
6. People Leadership & Talent Development
- Build, inspire, and retain a high-performing, geographically dispersed team.
- Develop succession plans, leadership capability, and technical expertise.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Ensure compliance with regional labor laws and company HR policies.
7. Safety, Quality & Compliance
- Champion a zero-harm safety culture across all project and service activities.
- Ensure compliance with EMEA regulatory standards, quality systems, and ethical requirements.
- Drive root-cause analysis and corrective actions for safety or quality incidents.
What we look for
- Bachelor's degree in Engineering, Business, or a related field; Master's or MBA preferred.
- 15+ years of leadership experience in project delivery, services, or operations.
- Proven experience managing multi-country EMEA organizations with P&L responsibility.
- Strong commercial acumen and understanding of capital equipment or industrial services.
- Fluent English required; additional European languages desirable.
