Sales Support Administrator

About the Role

The Sales Support Administrator plays a key role in supporting the Direct Sales team by providing high-quality administrative and operational assistance. This position ensures the smooth day-to-day functioning of sales processes by working closely with Field Sales Managers and Regional Sales Managers.

You'll be a central point of contact between Sales and internal departments, helping to manage reporting, documentation, customer order troubleshooting, and performance metrics. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with data, and takes pride in supporting sales teams to perform at their best.
Key Responsibilities

• Produce daily, weekly, and monthly sales reports for sales management and sales teams
• Support Sales Managers in developing and implementing new methods and procedures to increase sales, promote brand awareness, and manage sales territories
• Liaise daily with internal departments to answer queries, resolve issues, manage complaints, and follow up on reporting requirements
• Provide quality control across all sales channels
• Attend meetings with Sales Managers and sales teams to discuss reporting, sales goals, and interdepartmental collaboration
• Provide administrative support for Direct Sales regional offices, including adherence to GDPR requirements
• Use data analysis tools to support territory management and prepare reports with insights and recommendations
• Coordinate and organize administrative support for sales training programs and activities
• Prepare detailed weekly and monthly sales reports covering sales teams, regions, agents, budgets, leads, growth projections, and marketing initiatives
• Promote and embed a culture that reflects company values and supports having the right people in the right roles
• Carry out any other duties as required to support the sales function

Requirements

• Proven ability to process information accurately and on time while resolving issues effectively
• Excellent communication, interpersonal, and customer service skills
• Customer-focused mindset with the ability to work to targets
• Strong multitasking skills and ability to work in a busy environment
• Highly motivated and capable of working on own initiative
• Open-minded with a positive, can-do attitude
• High level of proficiency in Microsoft Office
• Demonstrated honesty, reliability, and trustworthiness

The Right Person

The successful candidate will clearly demonstrate alignment with core company values, including being customer-focused, goal-driven, committed to continuous improvement, and reliable.

You will also bring:

• Strong organisational skills and attention to detail
• Excellent communication and interpersonal skills
• Effective problem-solving abilities
• A collaborative, team-oriented approach
• Ability to work under pressure and independently when required
• Flexibility, versatility, and a supportive attitude toward colleagues
• Confidence working across multiple departments in a team environment