Datacenter Network Support Engineer L1

Job Description :

• Minimum 4 years of experience in datacenter operations or IT infrastructure support.
• Experience leading a team executing a project.
• Experienced with datacenter environments, including MMR, Cages, and shared areas.
• Knowledgeable in server hardware components: power cycling, running diagnostics, whole unit replacement, and fault diagnosis.
• Understanding of network equipment functionalities (routers, switches, firewalls, load balancers): power cycling, running diagnostics, whole unit replacement, and fault diagnosis.
• Experienced in structured cabling, including standards, specifications, installation techniques, labeling, and organization.
• Basic electrician skills: power testing, connector types, AC and DC equipment.
• Knowhow to upgrade servers and switches operational systems
• Basic fiber troubleshooting with power meter and looping
• Basic understanding of technology WAN/LAN, Wireless, and Cloud
• Experience working in or around MPOE, IDF, and MDF rooms
• Leadership: Manage a group of 2 or 3 L1 engineers during a project or an incident.
• Project Management: Ability to understand a project and its concepts and execute tasks related to the role. Control the timeline, activities and the team on site reporting it to the Project Manager. Be able to negotiate and remove barriers with customer resource on site. Understand technical documentation like rack elevation and floor plan. Adaptability with tasks and timelines.
• Incident Management: Strong understanding of incident management, communication, and escalation processes.
• Communication: Excellent communication skills to collaborate with team members, convey technical information, and update stakeholders.
• Attention to Detail: High precision in handling sensitive datacenter equipment to ensure accuracy and minimize errors.
• Flexibility: Willingness to work outside regular business hours, respond to emergencies, and travel to remote sites as needed.
• Continuous Learning: Passion for learning and staying updated on industry trends to enhance skills and knowledge.

Mandatory Skills

Data Center IT Infrastructure/Server/Network Troubleshooting OS Upgrades Structured Cabling Fiber Management WAN/LAN, Wireless Cloud Knowledge Incident, Project Team Management MDF/IDF/MMR Operations Technical Documentation & Communication