Data Center Team Lead

Job Title: Data Centre Shift Lead Technician

Location: Dublin Campus

Commence Date: Immediate

Work Times:12-hour shift (days and nights)

Purpose of Job

The Shift Lead Technician will work as part of an operational team to support the Critical

environment 24/7/365. The shift lead will manage the shift team, who is responsible for the monitoring,

escalation, emergency response and operation of critical services within the data center

environment. The shift team will operate out of the central facilities operation centre and will ensure all

aspects of the facility are covered & monitored during their shift. The Shift team will also work alongside

the day operations team to align CE equipment through Electrical or Mechanical switching activities to

facilitate break/fix and planned preventive maintenance (PM) activities across the campus.

The Shift Lead Technician will report directly to the Campus Operations Manager.

Shift technicians will report directly into the Shift Lead on site.

Responsibilities include:
• Be the main point of contact on the Shift for the client & CBRE management.
• Monitor all critical systems across campus from the central facilities operation centre and

ensure that all incidents are escalated and responded to as per Runbook and SLA metrics.
• Supervision of the central facilities operation centre and the shift team during your shift rotation.
• Monitor and respond to abnormal conditions in critical facility systems through the use of

recognized escalation tools and EOPs.
• Work collaboratively with the Shift Supervisors in stabilizing affected systems during incident

response. The shift lead will remain the incident owner and will close out the incident on

satisfactory completion.
• Provide detailed status reports during incidents through agreed channels.
• Ensure all incident notifications are up to date during your shift and then closed out correctly as per site procedures when the task is completed.
• Stay abreast of changes and improvement initiatives led by CBRE and the client.
• Be fully conversant with the facility Emergency Response Plan, EOPs, and act as the shift

liaison with the security team during site emergencies.
• Provide a detailed shift handover report to the incoming shift team, this must be in a written

format & supported by verbal handover from your shift team to the next - covering all aspects

of the operation of the facility.
• Have a full overview & awareness of all activities in conjunction with the day tech team.
• Train in the operation of all critical facility systems across the campus as outlined in the site-

specific CBRE training syllabus. Areas include Electrical, Mechanical, Building Monitoring, Fire

and Controls.
• Assist the day tech team in the shutting down/startups of equipment as per site operational

procedures to support all PM/CM activities (MOP) carried out by the PM Team or Vendors.
• Ensure all members of your shift team are using the CMMS correctly to report all facility

related tasks, all technician time must be accounted for & recorded in CMMS.
• Foster a culture of continued professional development through mentoring team members

and building a lessons learned and feedback repository in conjunction with fellow shift leads

and supervisors.
• Lead and manage your team's technical & personal development and appraisals within the

constraints of the contract and CBRE policies. Provide detailed reports to CBRE management

on this development showing progress & all appraisals/reviews are completed when

required.
• Author, Peer review, approve or carry out periodic reviews of all operational documentation

(including EOP's, Drills etc.) as issued by the Technical Manager.
• Ensure a shift audit is carried out on all critical systems within the central facilities operation

centre - BMS, EPMS, and Fireworks etc. at the end of your shift.
• Mentor your shift team to progress through all training requirements on site
• Carry out drills & complete tool box talks as per KPI tracker.
• Adherence to all quality, health & safety, and environmental policies on site.
• Ensure that the central facilities operation centre and all work areas are clean and tidy at all

times
• Ensure you & your shift team wear the CBRE uniform including appropriate PPE as issued at

all times and that the professional image of CBRE is presented to clients and visitors at all times

while on site.
• Take the lead in onboarding and training new staff members on your shift.

Qualifications and Experience:
• A fully verifiable trade qualification in a relevant engineering discipline and verifiable additional

training that is relevant to the proposed environment.
• Understanding of LV power distribution and loading. Previous data centre (or similar lab)

experience - desirable
• An excellent understanding and experience of the electrical and mechanical systems used in a

data Center environment, including: Feeders, Transformers, Generators, Fuel Systems,

Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air

handling units, CRAC units, Fire Alarm systems, and Fire Suppression systems.
• Experience of complex automatic control equipment, including relay logic, programmable logic controllers (PLC's), building management systems, and their integration with the data Centre infrastructure.
• Experience of medium voltage distribution systems and associated switch gear and protection

equipment.
• Strong oral and written communication skills, with the ability to communicate intelligently and

effectively with the client and with contractors who perform maintenance or upgrade work on

the data Centre systems.
• Computer literate with the ability to compile and submit monthly and annual reports, and to

monitor and trend operational characteristics (load, capacity, environmental conditions etc.)

Good working ability on Microsoft Office Products.
• The ability to learn quickly and to gain maximum benefit from extensive training and

development programs aimed at ensuring that any identified knowledge or experience

deficiencies are addressed in the short term.
• Availability to work shift and to provide emergency cover as required.
• Organized, able to effectively prioritize and deliver within a dynamic and high pressure,

business critical environments
• Self-motivated, with ability to work on own initiative

Circumstances:

The shift technician is the next point of contact to cover shifts during emergency situations to provide

holiday and sickness cover at short notice. You must be flexible in your working patterns to support

requirements dictated by the rhythm of the business & operational demands.

Please note

All details are provided for guidance only, and do not necessarily limit the responsibilities and accountabilities of the job.

Full details of employment terms and conditions are provided within Offers of Employment, The Employee Handbook

and appropriate policies within the Company.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.