Customer Service Representative

In the role of a Customer Service Representative at Sherwin-Williams you will be based at the Robinhood Industrial site in Co. Dublin in Ireland. This position is a permanent, full time role with the requirement to be on site Monday - Friday.

In this role you will be a guarantor of good administrative management of the customer service function, from reception to the delivery at the customer.

This position is ideal for someone with a strong proactive drive to satisfy customers' expectations and the business objectives of Sherwin Williams. You will be welcomed into a small and friendly team, supported and given the opportunity to grow and develop within a Global Business.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life ... with rewards, benefits and the flexibility to enhance your health and well-being
Career ... with opportunities to learn, develop new skills and grow your contribution
Connection ... with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

• Formal Customer Service qualification or/and Customer Service experience
• Microsoft Office (Word, Excel) proficiency
• Strong organization skills with an autonomous approach.
• Able to work under pressure.
• Excellent team-working skills.

Our offer...

• Work life balance
• Competitive compensation programme
• Career growth opportunities in a truly international environment
• Innovation leaders in the protective coatings industry
• Sherwin Academy offers continuous training programmes for all seniority levels
• Attractive wellbeing, mental health, women & inclusion and ID&E programmes

**Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies**

#LI-JR1

• Formal Customer Service qualification preferred
• Customer Service experience.
• Microsoft Office (Word, Excel ).
• Fluent in English.
• Strong organization skills with an autonomous approach.
• Able to work under pressure.
• Team-working skills.
• Customer focused.
• Flexible and open to change
• Proactivity.

Internal Vacancy Announcement

This vacancy is advertised exclusively for internal candidates, with a closing date of Friday 9th January.

Interview dates: Proposed for week commencing 12th January. Successful candidates will be notified in advance, allowing time to prepare.

***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.

Please read the How to apply internally guidelines before handing in your application

All internal employees when applying for a role are required to upload their updated C.V and their last 2 appraisals (which can be retrieved from HR Cloud).

• Take delivery of the orders by e-mail/phone.

• Checks stocks for supply of the orders.

• Can handle all levels of complexity in orders (including export paperwork and certifications). Input the order into the ERP; create new articles and quantity price reference.

• Can onboard new CS agents, training, system access setup, coaching on the job, identify re-training points.

• Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.

• Answers the customers; acknowledges receipt of its order

• Ensure the reliability of the proposed deadlines with the CS Supervisor.

• Keep informed of any delay or failure to comply with the order requirements and inform customers accordingly.

• Manage the delivery notes and CMR; contact the carriers.

• Manage the request credit note and follow up of claims with the CS Supervisor

• Manage filing of all customer service paperwork such as orders, production & development documents.

• Keep the customers' file up to date, including addresses (orders, invoicing, delivery), conditions of regulation, contacts, history of the ordered products, and special requests.

• Create and maintain files rates, terms of discounts, rebates and discounts on approval of Sales Manager & CS Supervisor.

• Sending technical documentation, safety data, catalogues and charts to customers.

• Creating or changing new accounts/new conditions with the Finance Team approval.

The Customer Service Representative acts as a intermediary between the commercial team, the customers and the accounting department and is responsible for coordinating and facilitating the flow of trade, and responding as quickly as possible to the expectations of all parts.

Responsibilities include:

• Take delivery of the orders by e-mail/phone.
• Handle customer enquiries via the telephone by providing accurate information regarding products and product applications and process telephone orders accordingly.
• Checks stocks for supply of the orders.
• Input the order into Navision; create new articles and quantity price reference.
• Control information of the order, including delivery and invoice address, delivery date and time.
• Daily production and delivery planning.
• Answers the customers; acknowledges receipt of its order
• Ensure the reliability of the proposed deadlines with warehouse/dispatch personnel.
• Keep informed of any delay or failure to comply with the order requirements and inform customers accordingly.
• Manage the delivery notes and CMR; contact the carriers.