Managed Services Operations Manager

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2025 financial year, Indra achieved revenue of 5.5 billion, 70,000+ employees, a local presence in 46 countries and business operations in over 140 countries.

As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do:

Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology.

Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.

Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future.

Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

Role Purpose

The Managed Services Operations Manager is the senior operational leader responsible for the end-to-end delivery, performance, governance, and continual improvement of a Managed Service.

The role provides strategic and operational leadership across operational functions, ensuring the safe, effective, and efficient delivery of services in accordance with contractual commitments, regulatory obligations, customer expectations, and business objectives.

The position serves as the operational authority for the managed service, accountable for integrating and leading multiple operational disciplines including Service Delivery, Maintenance & Repair, Field Services, Asset Management, Warehouse & Logistics, Customer Operations, Transport Operator Engagement, Operational Readiness, Service Transition, Supplier Management, Performance Management, and Operational Governance.

The role is responsible for ensuring operational excellence across a complex, multi-supplier, multi-operator transport environment, supporting critical national transport infrastructure and customer-facing services. This includes ownership of operational performance, service stability, asset availability, workforce capability, operational resilience, and continuous improvement initiatives across the full service lifecycle.

The Managed Services Operations Lead provides leadership and direction to operational management teams, driving alignment between programme delivery, service transition, and business-as-usual operations. The role ensures that new services, technologies, operators, and operational capabilities are successfully introduced into live service while maintaining service continuity, customer confidence, and contractual performance.

The position plays a critical role in establishing and sustaining a high-performing operational organisation capable of supporting the ongoing expansion of the NGT programme across multiple transport modes, operators, technologies, and geographic regions, while fostering a culture of accountability, collaboration, innovation, safety, and continual service improvement.

The Managed Services Operations Lead acts as a trusted senior stakeholder for customers, transport operators, suppliers, and executive leadership teams, providing operational leadership, governance, and strategic guidance to ensure the long-term success, sustainability, and operational maturity of the Managed Service.

Key Responsibilities

• Operational Service Leadership
• Service Delivery & Operational Performance
• Maintenance & Repair Operations
• Field Services & Engineering Operations
• Warehouse & Logistics Operations
• Transport Operator Management
• Customer Operations
• Service Transition & Operational Readiness
• Operational Governance
• Supplier & Partner Management
• Commercial & Financial Management
• Leadership & People Management

Requirements

• Minimum 15 years' experience in senior operational leadership roles within complex service delivery, infrastructure, transport, technology, telecommunications, utilities, or managed service environments.
• Demonstrable experience leading large-scale, business-critical operational services with multi-million-euro budgets and contractual accountability.
• Proven track record managing multi-disciplinary operational organisations comprising service delivery, engineering, maintenance, logistics, customer operations, and supplier management functions.
• Significant experience managing operational performance, governance, customer relationships, commercial obligations, and executive stakeholder engagement.
• Experience leading service transition, operational readiness, organisational transformation, and operational improvement programmes.
• Experience managing outsourced services, subcontractors, strategic suppliers, and partner ecosystems.

Benefits

• Holidays: 24 days per annum + Irish bank holidays (options to buy/sell days)
• Pension - 7% employee and 7% employer
• Private medical insurance (including dental & optical)
• Flexible/hybrid working options
• Charitable initiatives
• Learning and development programs
• Travel & expense allowances
• Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability or other characteristics protected by law.