SHIFT LEADER
At Sprout, our Shift Leaders play a BIG role in shaping how our restaurants feel, for both our team and our customers. You'll lead the shift from the front, keep things moving, and help create a space where people want to come back (and work in) again and again.
This is a role for someone who loves people, leads by example, and thrives in a fast-moving, high-standard environment.
Reporting to: General Manager
Contract: Full-time
Pay: 15-16 per hour depending on experience and role
What You'll Be Doing
Frontline Leader - Help run smooth, happy shifts with strong communication, teamwork, and support across the restaurant.
Customer Focused - Create memorable experiences for every guest, turning complaints into comebacks.
Team Connector - Build strong relationships, promote open feedback, and help keep the vibe positive and focused.
Performance Driver - Spot issues, give real-time feedback, and help the team get better every day.
Recognition Champion - Celebrate the wins, call out great work, and foster a culture of appreciation.
Clean + Fresh - Own the look and feel of the space - from clean floors to perfect fridge displays and good tunes.
Feedback Flow - Actively gather and action customer feedback.
Pulse Monitor - Keep an eye on key metrics like NPS to improve customer experience and spot trends.
Health & Safety - Be a compliance champion - keeping the team and customers safe.
Quality Control - Check portioning, prep and presentation across the line to keep standards high.
Who You Are
Hospitality-Obsessed - You love making people feel welcome and delivering great service.
Honest & Reliable - You show up, do the right thing, and lead with integrity.
Generous - You're generous with your time and always willing to help or share what you know.
Curious - You ask questions, take feedback well, and are always learning.
Positive Energy - You bring good vibes and uplift the team around you.
Values-Driven - You live our values every day and help others do the same.
Detail-Oriented - You notice what others miss - from portioning to playlist volume.
Inclusive - You help build a culture where everyone feels seen, safe, and supported.
What We're Looking For
We're looking for someone ready to step up and lead from the front. Here's what matters most:
Good Level of English - You can confidently communicate direction with our team and our customers.
Natural Leadership Skills - You lead by example and know how to bring out the best in others.
Experience - At least 1 year of experience in hospitality or a similar fast-paced role (outside of Sprout).
Curiosity to Learn & Grow - You're eager to develop your leadership skills and grow your career with Sprout
Positive & Reliable - You bring great energy, show up on time, and own your responsibilities.
Why Work at Sprout?
Great food for you on every shift
Growth opportunities - we love to promote from within
Team discount across all locations
Well-being and mental health support
Regular team socials and celebrations
A fun, friendly team that genuinely care
If you're someone who thrives in a team, loves a bit of buzz, and wants to grow in a company that values people and positivity, we'd love to hear from you.
