Senior Account Manager

The Sr/Account Manager will play a key role in maintaining client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills. Sr/Account Managers are in daily contact with clients as well as internal media teams. They are looked to as key resources on the client teams to ensure the quality of client deliverables from across various Dentsu business units.

Job Description:

Key Responsibilities

The Sr/Account Manager is ultimately responsible for the day-to-day execution of our clients' media strategies. They are the key point person for deliverables for the internal Dentsu team and clients for tactical delivery or account status. By ensuring media and support activities are executed in a timely and efficient manner, the Sr/Account Manager directly impacts the success of our clients as well as
Dentsu.

• Serve as the primary conduit between the client and Dentsu business teams
• Accountable for setting internal communication plans/methodology
• Responsible for the collection of campaign requirements
• Support Directors in contributing to media strategies, testing, and execution of client programs
• Coordinate and manage internal and external client meetings; responsible for daily communication with key client contacts
• Collaborate with external 3rd party channel partners
• Ensure timeliness and quality of client deliverables to include campaign counts, reports, change requests and proposals
• Manage and execute the campaign process both internally and with external partners
• Compile and maintain media plans based on media strategy, review tactical elements for accuracy, and provide to the client campaign recommendations from Dentsu teams and experts, including email deliverability.
• Serve as primary point of contact for error resolution
• Actively contribution to improvement of existing processes
• Effectively lead and motivate internal team to produce best in class work
• Foster a collaborative, energised internal dynamic team

Qualifications

• Minimum 4 years of client services/account management in a direct media agency or a combination of agency/client side experience
• Campaign management / oversight experience required
• Vertical experience in Finance and FMCG strongly preferred
• Strong project management, interpersonal, and negotiation skills
• Analytically minded, specifically comfortable with data, response metrics and trends
• Proven experience managing client relationships and effectively problem solving; ability to analyse problems and produce a viable solution

What we offer

• This is a permanent role

• The team is based in our Dublin office but operates under flexible working arrangements. The team are currently in the office three days a week

• As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognise the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [email protected], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

#LI-Hybrid

Location:
Dublin - Two Haddington Buildings

Brand:
Iprospect

Time Type:
Full time

Contract Type:
Permanent