Store Assistant - Warehouse

Job Description

We are currently looking for a Store Assistant - Warehouse to join the ADI team in our Dublin location. This is a Monday-Friday role (08:00-17:00) offering excellent long-term opportunities to grow a career within B2B sales and account management.

In this sales- and customer-focused role, you will be responsible for delivering outstanding customer service while supporting warehouse operations. You'll also contribute to driving sales through outbound calls and proactive quote follow-up.

JOB DUTIES:

• Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
• Working effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.
• Support achieving & delivery of Store KPIs to identify new ways to innovate and drive growth.
• Receipt of weekly stock delivery to support putting goods away in the correct warehouse location.
• Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work
• Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilising the sales tools within our business.
• Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives and utilise our promotions to proactively seek a higher return from the customer's original request.
• Serving on the Trade Counter - to support serving customers on the trade counter, pick pack, and serve the customers in line with company processes.
• Managing and responding to customer queries on tenders/quotations and technical queries, passing on to the relevant department where necessary.
• Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.

YOU MUST HAVE:

• Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
• Flexibility to undertake all store duties.
• Ability to multi-task
• Excellent communication skills
• Ability to work in a fast-paced, demanding environment
• Ability to work effectively in a team
• Positive attitude

WE VALUE:

• Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
• Happy to juggle mix of responsibilities like processing orders, preparing orders for deliveries, answering phone, assisting customers at the counter, providing advice, and looking for sales or upselling opportunities
• Strong interpersonal skills
• Ability to work autonomously and collaboratively as part of a team
• Strong desire to learn
• Strong desire to be successful and meet individual targets

WHAT'S IN IT FOR YOU

• Stable permanent role Monday to Friday.
• Great work environment
• Bonus scheme paid quarterly
• Excellent company benefits + pension contribution
• Genuine opportunities for progression
• Opportunity to work for a forward-thinking global brand

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About Us

Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.