Senior Operations Executive - CPM Ireland

Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPM's business proposition so as a key member of the CPM Operations team this role is expected to make a significant contribution to the culture within CPM, via demonstrable initiatives to drive best practice and continuous improvement. A winning attitude combined with a digital mindset is essential for success in this role.

The main focus of this role is to provide best in class administrative, operational and field planning support and insights to the Senior Client Service Manager and Client Managers to ensure excellence in Clients Retail Execution Programmes.

In addition, this role will take ownership for the planning, scheduling, coordination and optimisation of tactical field visits (sales activation and sales relief calls) across core client accounts, ensuring best-in-class execution, resource utilisation and coverage delivery.

The Role Holder will be a champion for the CPM values of Freedom, Integrity, Excellence, Respect, and Innovation at all times, both internally and externally with Clients, whilst delivering on-time and professional execution of all operational and field deployment activities.

The Primary Responsibilities for This Role Are:

1. Tactical Field Planning & Scheduling (NEW - CORE COMPONENT OF ROLE)

Own the end-to-end planning and scheduling of tactical field visits for core client accounts, including:

• Sales activation campaigns
• Sales relief / coverage calls
• Tactical blitz activity and ad-hoc support

Develop and maintain dynamic call files and deployment schedules, ensuring:

• Optimal geographic routing and efficiency
• Alignment to campaign objectives and client priorities
• Full coverage of required outlets within agreed timelines

Act as the central coordination point between Client Service Managers and Regional Sales Managers and Tactical Teams to:

• Translate client briefs into executable field plans
• Agree scheduling timelines, coverage levels and execution standards
• Adjust plans in real time based on performance, availability and changing priorities

Manage resource allocation across core, flex and contractor field teams, ensuring:

• Right resource deployed to the right activity ("right place, right time")
• Effective utilisation of tactical teams to support core programmes
• Seamless integration between core field teams and tactical support

Coordinate briefing, deployment and tracking of all tactical campaigns, including:

• Distribution of call files and briefs
• Monitoring live progress vs plan
• Ensuring mid-campaign and end-of-campaign reporting is completed

Track and report on:

• Coverage vs agreed schedules
• Execution compliance and quality metrics
• Campaign performance and ROI indicators

Liaise closely with Field Managers to:

• Identify gaps in coverage and trigger tactical support
• Deploy relief resources to maintain SLA adherence
• Continuously optimise journey plans and territory coverage

2. Logistics and Assets Coordination

Arrange ordering, allocation and distribution of programme assets
Maintain account staff contact details and equipment logs
Maintain asset logs (vehicles, fuel cards, tolls, insurance)
Compile and submit allocation and dispatch reports
Liaise with field staff to ensure sufficient equipment availability at all times

3. General Account Administrative Responsibilities

Process onboarding and offboarding of team members
Update and maintain Field Team Call files (including tactical scheduling inputs)
Liaise with Tactical Team to arrange call coverage when required
Organisation and coordination of client and field team meetings/conferences
Collation and submission of weekly timesheets
Postage and dispatch duties where required
Conducting regular compliance audit calls

4. Reporting / IT

Preparation and distribution of Client Reports as per Agreed Contract Timelines
Analysis of visit submissions vs reporting and call schedules and flag any concerns
Issue resolution and assistance with field and client queries on a daily basis
Assist all account staff with IT requests and issue escalation and resolution
Proactively review current processes with a view to improve and streamline where possible

Required Experience & Competencies

Strong written, verbal and phone communication skills
Strong planning, scheduling and coordination capability
Ability to manage multiple moving priorities across field teams
Strong problem-solving and decision-making skills
High attention to detail and accuracy
Effective time management and organisation skills
Ability to work independently and proactively
Commitment to customer satisfaction and project success
Strong data and digital mindset (Power BI / reporting tools)
Ability to interpret data and translate into actionable field plans

Desirable

Experience in field sales, merchandising or retail execution environments
Experience managing call files, journey planning or field scheduling
Prior experience with Power BI
Presentation skills

Role KPIs and Measures of Success

Delivery of agreed tactical field visit schedules across all core clients
Achievement of agreed coverage targets and execution SLAs for tactical campaigns
Optimisation of field resource utilisation (minimising gaps and over-servicing)
Real-time management of call file accuracy and scheduling integrity
High compliance rates on tactical activations (execution quality & reporting)
Timely deployment and reporting of all tactical campaigns

Benefits:

• Salary 45,000
• Hybrid Working - 3 days office
• Companywide recognition awards + regular Company events and activities
• Discounted Health Insurance
• Access to company pension provider
• IVF Support Policy
• Enhanced Maternity & Paternity Pay
• Reward & Recognition through our People Awards Scheme
• Fast career development and progression opportunities for performers from 6 months
• Employee Assistance Program
• Discounted Health Insurance
• Active Diversity and Inclusion teams across the business
• IVF Support Policy
• Regular Company social events and activities
• Bike to Work Scheme
• TaxSaver Scheme - discounted travel tickets
• Employee Referral Payment Scheme
• Structured Personal development Plan