Partner Launch & Customer Success Lead

• Own and manage the end-to-end launch process for new enterprise partners, ensuring successful onboarding, operational readiness, and timely implementation.
• Develop, maintain, and continuously improve scalable launch frameworks and playbooks to standardize deployment across partner networks.
• Design and deliver onboarding, training, and enablement programs for managers, trainers, and frontline teams to maximize engagement and adoption.
• Coordinate activation initiatives and promotional campaigns, including in-location marketing activities, member engagement programs, and internal communications.
• Monitor partner performance and product adoption using key success metrics such as engagement, activation rates, retention, and user penetration.
• Build and maintain reporting tools and performance dashboards to track rollout progress and identify opportunities for improvement.
• Gather structured feedback from partners and users, translating insights into actionable recommendations for product and operational enhancements.
• Collaborate closely with product, marketing, engineering, and partnership teams to support successful launches and ongoing customer success initiatives.
• Continuously optimize operational processes to support efficient scaling across large partner organizations and multi-location networks.

Requirements

• Proven experience in project management, operations, customer success, account management, or partnership-focused roles.
• Strong ability to coordinate multiple stakeholders and manage complex implementation projects from planning through execution.
• Experience working with enterprise clients, strategic partnerships, or large-scale customer accounts.
• Demonstrated success in building scalable operational processes, frameworks, playbooks, and customer enablement programs.
• Excellent communication, presentation, and relationship-building skills.
• Strong analytical mindset with experience tracking performance metrics, interpreting data, and driving continuous improvement initiatives.
• Comfortable working cross-functionally with product, engineering, marketing, operations, and commercial teams.
• Experience supporting multi-location businesses, franchise organizations, or distributed partner networks is highly desirable.
• Experience launching, onboarding, or driving adoption of digital products through frontline teams or customer-facing staff.
• Background in fitness, wellness, health technology, or consumer technology environments is considered an advantage.
• Highly organized, proactive, and capable of balancing strategic thinking with operational execution.

Benefits

• Fully remote working environment across Europe.
• Opportunity to join a fast-growing and innovative technology company.
• High-impact role with significant ownership and visibility.
• Collaborative, people-oriented culture where individual contributions are highly valued.
• Close partnership with cross-functional teams across operations, product, marketing, and partnerships.
• Flexible work environment with opportunities for both remote and in-person collaboration.
• Exposure to cutting-edge AI-driven consumer technology.
• Professional growth opportunities within a rapidly scaling organization.
• Dynamic and entrepreneurial environment focused on innovation, learning, and continuous improvement.