Service Manager at Audi North Dublin

Joe Duffy Group is Ireland's leading motor retailer across 24 locations, 20 Franchises representing 13 brands, with a team of 600 employees and an enviable franchise portfolio of world-leading brands.

Audi North Dublin is seeking a highly motivated and experienced Service Manager to assist the Aftersales Manager to run a large service department. This leadership role requires a professional capable of driving business profitability while maintaining brand strict premium luxury standards. In conjunction with the Aftersales Manager, the successful candidate will assist overseeing workshop operations, assist to lead a dedicated service team, and ensure an unmatched customer experience.

Team Leadership & Development

• Manage and motivate a high-performing team including Service Advisors, Workshop Controller and Technicians.
• Oversee individual performance metrics, training logs, and coordinate technical training

Operational Excellence & Workshop Efficiency

• Maximise workshop productivity and resource optimization using advanced dealer management systems (e.g., CDK/Keyloop).
• Partner with the Workshop Controller to monitor work loading, progress reports, and job prioritisation.
• Ensure full compliance with brand service procedures, warranty documentation, and internal invoicing deadlines.
• Enforce health and safety guidelines strictly, maintaining a pristine and compliant workshop floor.

Financial & Commercial Performance

• Drive labour sales, service plans, and aftersales accessory targets to maximize departmental profitability.
• Manage departmental budgets, control labour operational expenses
• Collaborate with Parts and Sales Managers to create cohesive dealership growth plans.

Premium Customer Experience

• Deliver luxury service experiences that match the expectations of a premium brand
• Resolve complex queries and customer escalations swiftly, upholding superior customer service
• Implement follow-up procedures to guarantee transparency in technical explanations and invoicing.

Requirements & Qualifications

• Minimum 3-5 years of experience as an Automotive Service Manager or Assistant Service Manager, preferably in a prestige or premium franchise.
• Deep technicalunderstanding of modern automotive technologies, including Electric Vehicles and diagnostic procedures.
• Strong commercial acumen with experience analysing Key Performance Indicators (KPIs) like Technician efficiency and recovery rates.
• Outstanding leadership ability to steer, inspire, and keep a fast-paced team calm under daily pressure.
• Excellent communication skills, both oral and written, for professional customer and manufacturer interaction.
• A full, clean Irish/EU driving licence

What we offer:

• Highly competitive base salary with an industry-leading performance bonus structure.
• Continuous executive training and development pathways
• Pension scheme
• Life Cover
• Social Club
• Employee Assistance Programme