Operations Specialist

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Administration

Management Level
Associate

Job Description & Summary
We are seeking a diligent and organized Administrator to join our Middle Office Operations team within Internal Firm Services. This role provides essential administrative support to internal stakeholders, assisting in the accurate processing and management of operational tasks. The successful candidate will support daily office functions, maintain records, respond to queries, and assist with routine operational activities in a busy office environment.

This role offers the opportunity to build foundational administrative and operational skills and gain exposure to internal processes within a supportive team setting.

Responsibilities include but are not limited to:

• Perform routine validation checks to ensure data accuracy and completeness

• Maintain and update records and databases in line with standard procedures

• Identify and escalate errors or missing information for resolution

• Collaborate with team members and internal stakeholders to address queries

• Support ongoing administrative activities and documentation management

• Assist with period-end or cycle-based tasks as needed

• Follow established workflows, controls, and procedures

• Provide clear and timely communication on task status and queries

• Support process improvement initiatives by identifying routine issues and suggesting ideas

• Maintain clear and accurate documentation for actions taken

• Adhere to a structured task and escalation process

• Some administrative or operations experience (e.g., internships, previous roles, or shared services experience) is beneficial but not mandatory

• Ability to follow structured processes and attention to detail

• Comfortable handling data, reports, and spreadsheets

• Basic understanding of operational workflows and procedures

• Good communication and customer service skills

• Ability to prioritize tasks and work within deadlines

• Takes ownership of assigned responsibilities

• Any level of education is acceptable

• Relevant work experience or internships considered valuable

• Communication

• Attention to Detail

• Time Management

• Organisation Skills

• Customer Service

• Documentation Management

• Data Accuracy

• Process Adherence

• Accountability

• Teamwork

• Exposure to SAP, Salesforce, or other enterprise systems is an advantage but not required

• Problem Solving

• Adaptability

• Intellectual Curiosity