Business & Operations Manager Surgical Directorate

Overview

Post Title

Business & Operations Manager Surgical Directorate

Post Status:

Permanent Contract

Departments

Surgical Directorate

Location:

Beaumont Hospital, Dublin 9

Reports to:

Chief Operations Officer (COO)

Clinical Director - overall performance of the Directorate

Salary:

Appointment will be made on Grade VIII pay scale (83,911 - 101,207) at a point in line with Government pay policy.

1/6/2026

Hours of work:

Full-Time 35 hours per week

Closing Date:

12 Noon 12th June 2026

Please note the hospital reserves the right to close the competition early should a substantial number of applications be received.

Position Summary:

The Business & Operations Manager is an integral member of the Directorate Management Team providing leadership to ensure the operational management and service delivery targets of the Directorate. The post holder will work on behalf of the Chief Operations Officer and Clinical Director.

Responsibilities

The Business Manager will have responsibility for the following areas:

• Operational Management
• Continuous Improvement
• Service Planning
• Performance and Financial Management
• Strategic Planning
• HR Management and Organisational Development
• Quality Assurance and Risk Management

The Directorate concept focuses on:

• Clinical and operational performance targets
• Ensuring all staff accountable and responsible within their remit
• Innovative and creative thinking.

Operational Management

i.Responsible for the operational management of the Clinical Directorate ensuring the efficient and effective day to day running of Directorate including the flow of patients through the directorate to support maximum utilisation of surgical capacity for scheduled and unscheduled care.

ii. Develop and deliver effective operational plans linked to the hospital strategy and executive operational plans ensuring that organisational and national targets are met.iii. To be responsible for the management of all non-medical and non-nursing staff within the Directorate.iv. Manage the operational implementation of new service initiatives, including liaising with stakeholders, developing operational policies and guidelines as required.v. To provide frontline general management advice and support to the Directorate Management Team which includes human resource and workforce planning support, budgetary analysis, performance analysis andproblem solving advice.vi. To foster close co-operation and integration of services within the Directorate.vii. To co-ordinate an annual review of equipment requirements, ensuring that relevant submissions are made under the capital programme, liaising with the Finance Department and seeking to influence funding providers as appropriate.

Service Planning

i.To be responsible for the co-ordination, review and planning of services to meet service agreement requirements stipulated by the Hospital Executive and to support the development of plans to achieve required changes in service provision, working closely with the Directorate Management Team and relevant Heads of Professions, Corporate and Facilities Managers and staff.ii. To be responsible for the development of business cases and/or other proposals for improvements or modernisation of services.iii. To be responsible for the identification of cost improvements, service developments and income generation opportunities within the Directorate.iv. To implement proven business management technologies within the Directorate to strengthen performance and enhance its reputation internally within the Hospital and externally with the public, General Practitioners and the HSE.v. To lead projects which improve the quality of services provided to patients evidenced by improved performance against national and international benchmarks.

Performance and Financial Management.

i. To monitor, control and report on Directorate activity and income and expenditure, working closely with the Financial Controller and COO and reporting to the Clinical Operational Performance Team (COP).ii. To act as a budget manager for the Directorate in respect of devolved resources.iii. To manage any resource delegated to the Directorate, eg, service upgrades, minor capital works, etc.iv. To develop a series of performance indicators for the Directorate which support the achievement of hospital and National Key Performance Indicatorsv. To work with functional and professional heads to develop mechanisms to ensure that clinical activity is measured accurately and fully costed where appropriate.vi. To monitor and track performance targets and develop internal and external comparative performance monitoring information to support and inform decision-making within the Directorate and hospital wide.vii. To ensure that the quality of data regarding all activity within the sphere of responsibility of the Directorate is of the highest quality and that individual managers and staff understand their roles and responsibilities with respect to data accuracy.viii. To support and assist the Clinical Director in monitoring the activity of Consultants within the Directorate and ensuring compliance with the Consultant Contract requirements.ix. Establish mechanisms which provide the Clinical Director with timely management information regarding performance against contracts, budgets and targets.x. To participate in pricing and costing models working towards aligning patient activity by diagnostic condition to expenditure.xi. To support the development of a service level agreement.xii. To contribute to the development and implementation of corporate strategies and decisions.xiii. To promote a corporate approach to the hospitals overall strategy objectives, mission and values.xiv. With the Clinical Director and Directorate Nurse Manager lead initiatives in strategic planning, development and redesign of services.

HR Management and Organisational Development

i.Manage all non-nursing staff within the Directorate, complying with hospital HR policies and procedures.ii. Maximise the contribution of these staff by developing systems for performance appraisal, personal development, individual and organisational development and continued skill mix review.iii. Ensure that the responsibilities and objectives for direct reports are clearly defined and understood - job descriptions and person specifications up to date.iv. In conjunction with the Directorate Management Team regularly review staff complements and skill mix across the Directorate to ensure that staffing is appropriate for current and projected demands.v. Develop local strategies for the recruitment and retention of staff. Participate in Directorate recruitment and ensure that effective local induction is completed.vi. Be responsible for managing sickness and absence in accordance with hospital policy.vii. Manage and implement all staff related issues in accordance with HR policies and procedures.

Qualifications

Selection Criteria:

Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of duties. Applications will be assessed on said criteria:

Criteria:

Essential

Desirable

Qualifications:

• Educated to degree level or equivalent experience

or

• Demonstrated experience in a similar role
• Career progression through continuing professional development

Masters level in a related field

Experience:

• Experience of middle/senior management in a complex healthcare organisation
• Scheduled care management experience
• Highly developed specialist knowledge of managing multi-professional teams
• Successful operational management in a multi-professional environment
• Day-to-day people management including, recruitment and retention, performance management, etc
• Budgetary management
• Operational planning and implementation including strategic planning and options appraisal

Health Services management experience

Special Knowledge:

• Sound knowledge of the working of the wider healthcare system in Ireland and internationally
• Sound understanding of the HSE National agenda
• Comprehensive knowledge and practical understanding of financial and commissioning frameworks
• Workforce and capacity planning, managing waiting lists and developing business cases

Knowledge of social services and voluntary organisations

• Knowledge and application of key policies and procedures to include access to services, Health and Safety, HR Guidance and Governance etc.

Behaviours:

• Strong negotiation and influencing skills and diplomacy
• Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding team
• Working well under pressure of time and resources
• Fair, honest and consistent in approach
• Self-management, demonstrating resilience

Practical Skills:

• Excellent change management skills including major service reconfiguration
• Analytical skills, literacy and numeracy. Ability to analyse highly complex data and formulate reports

• Project Management Skills
• Able to develop effective working partnership skills within and beyond employing organisation
• Excellent presentation skills using a variety of options and mechanisms
• Mange clinical and business risks developing action plans to improve performance

Aptitude:

• Intellectual capacity to provide vision and direction to the Directorate to seize service opportunities and develop services
• Self management in order to achieve appropriate work life balance

Further Information for Candidates:

Supplementary information:

The Hospital

www.beaumont.ie

Management Unit:

www.beaumont.ie/hr

Informal Enquiries ONLY to:

Name:

Claire Noonan

Job Title:

Chief Operating Officer

Email address:

[email protected]