Servi Desk Supervisor

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We are looking for a Service Desk Supervisor to join Apleona team in Dublin 14

Working pattern: Monday to Friday from 08:00-17:00

Main duties and responsibilities

• Management of the M&E PPM schedule in accordance with each clients agreed SLA and estimated hours from the contract.
• Provide on site training to Apleona employees
• Maintaining data base of client asset lists
• Coordination and scheduling of planned, reactive & quoted work tasks for the mobile team and specialist contractors
• Closing off jobs for Technicians and sub-contractors
• Raising purchase orders to suppliers & sub-contractors for reactive works and updating costs on completion of works.
• Reception duties and general administration work
• Working with SSC colleagues and other departments
• Follow up and reconciliation of all incoming documentation and information to support effective close out of all open / outstanding works
• Any other ad hoc duties assigned by your line manager

Requirements

• Experience working in a fast paced Service Desk role environment is desirable
• Knowledge of Facilities administration would be a distinct advantage
• Excellent pc skills and proficiency in Word and Excel is essential
• Awareness of good health and safety practice
• Good interpersonal and strong communication skills

We look forward to your application!

Ref: 17143