Irish Speaking Support Specialist - Work In Sofia - Paid Relocation
Mercier Consultancy MD is seeking an Irish Speaking Support Specialist to join our vibrant team in Sofia, Bulgaria! This role includes paid relocation assistance, offering an excellent opportunity to develop your career while experiencing life in a dynamic new city. You will be responsible for providing excellent support to Irish-speaking customers, ensuring their inquiries are handled efficiently and professionally.
Your Role
As an Irish Speaking Support Specialist, you will manage customer communications through various channels, delivering high-quality service and solutions. Your communication skills and customer-centric approach will help build strong relationships with our Irish clients and contribute to overall customer satisfaction.
Key Responsibilities
- Respond promptly and professionally to customer queries in Irish via phone, email, and chat.
- Assist customers by providing accurate information and resolving issues efficiently.
- Maintain detailed records of customer interactions and follow up when necessary.
- Collaborate with internal teams to address and resolve complex issues.
- Keep up to date with company products, services, and policies to assist customers effectively.
- Contribute ideas to improve customer support processes and service quality.
Requirements
- Fluency in Irish (spoken and written) is essential; English proficiency is beneficial.
- Experience in customer support or related roles is preferred.
- Strong communication and interpersonal skills with a customer-oriented mindset.
- Ability to work efficiently in a fast-paced and dynamic environment.
- Familiarity with CRM software and customer service tools.
- Positive attitude, proactivity, and a willingness to collaborate with the team.
- Willingness to relocate to Sofia with paid relocation assistance.
Benefits
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Monthly Performance Bonus
- 1500 Euro Signing Bonus
- Fully Paid Training
- Health Insurance
- And Much More...
