Senior Vice President - Loan Operations
About Citco:
The market leader. The premier provider. The best in the business. At Citco, we've been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we'll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.
About the Team & Business Line:
Fund Administration is Citco's core business, and our alternative asset and accounting service is one of the industry's most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
Loan Operations is an exciting and fast-growing space to be part of right now. The team has expanded significantly, particularly across our private credit client base, and we continue to build and scale to meet evolving market trends and demands. With an increasing pipeline of new clients and launches on the horizon, we are actively investing in our people and our capabilities to ensure we remain ahead of the curve. For the right candidates, this represents a fantastic opportunity to bring their experience and expertise to a team that is truly on an upward trajectory, while also benefiting from the wealth of opportunities this environment creates - whether that is taking on broader responsibilities, stepping into more senior roles, or building deep expertise across a diverse and complex client base.
About You:
- Degree qualified, and have 10+ years of experience in either a compliance function, preferably in loan servicing, or within loan servicing but with focus on compliance tasks. Work experience from a global firm is an advantage but not a pre-requisite;
- Experienced in working with regulatory bodies;
- Strong analytical skills and problem solving abilities;
- Strong planning and project management skills are an advantage;
- Excellent communication and interpersonal skills with sound judgement.
- Able to work in a team environment as well as on own initiatives.
- Take on and complete tasks with minimal oversight.
Our Benefits
Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Your Role:
This is a senior leadership role requiring a highly experienced and strategic professional capable of overseeing complex loan operations across multiple client portfolios. The SVP will provide executive-level oversight, drive operational excellence, and serve as the primary escalation point for both clients and internal stakeholders. This role demands a deep understanding of syndicated and bilateral loan structures, strong risk management capabilities, and the ability to lead and influence across a global organisation.
Key Responsibilities:
- Lead and oversee the management of multiple strategic client portfolios, encompassing syndicated and/or bilateral loan portfolios and all associated operational activities and lifecycle events
- Provide full oversight of all loan operations activity, ensuring accuracy, timeliness, and adherence to global standards across all processing and administrative functions
- Serve as the primary escalation contact for clients and internal teams, resolving complex operational issues with professionalism and urgency, and maintaining strong, trusted client relationships
- Lead the onboarding of new clients into the loan operations platform, coordinating across departments to ensure a seamless, well-governed, and operationally sound transition
- Oversee and manage a team of VPs and AVPs, providing leadership, mentorship, performance management, and professional development
- Liaise closely with the Risk team to identify, assess, and mitigate operational risks, ensuring a robust control environment is maintained at all times across all loan operations activity
- Ensure the regional team adheres to and embeds global best practices, working in close partnership with the Best Practice team to implement, monitor, and continuously improve operational standards
- Act as a key liaison with senior management across other departments, including Treasury, Compliance, Legal, Finance, and Technology, to agree priorities, resolve cross-functional issues, and ensure alignment with global operational standards
- Oversee the interaction and integrity between loan and accounting systems, ensuring seamless data flow, accurate reconciliation, and prompt resolution of any discrepancies or breaks
- Ensure daily loan operations workflows are effective, scalable, and continuously improved, identifying inefficiencies and implementing solutions to enhance service delivery and processing capacity
- Participate in client pitches and business development activities, providing subject matter expertise and delivering compelling demonstrations of loan operations capabilities and service offerings to prospective and existing clients
- Drive a culture of continuous improvement, challenging existing processes and implementing enhancements to support evolving client needs, regulatory requirements, and business growth
- Lead and support the training and development of new hires and junior team members, including those without prior loan operations experience, embedding a strong knowledge-sharing and talent development culture across the team
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Read and interpret complex credit agreements, providing guidance to the team on documentation and processing requirements and ensuring operational activities are executed in line with agreed terms
Skills & Experience Required:
- Extensive experience in loan operations or a related financial services function, with a proven track record at senior management level
- Strong knowledge of syndicated and bilateral loan structures, lifecycle events, and associated operational processes
- Demonstrated experience in risk management, escalation handling, and client relationship management at a senior level
- Proven ability to lead large, diverse teams and manage multiple priorities in a fast-paced, high-volume operational environment
- Experience working within a global organisation, with a strong understanding of how to implement and maintain global standards at a regional level
- Excellent communication and stakeholder management skills, with the ability to engage confidently with clients, senior leadership, and cross-functional teams
- Strong analytical and problem-solving skills, with a detail-oriented approach and a commitment to operational excellence
- Experience participating in client pitches and business development activities is highly desirable
- Proficiency in loan and accounting systems, with the ability to oversee system interactions, data integrity, and operational controls
