Service Centre Administrator

Advert Text
We are seeking an experienced and motivated Service Centre Administrator to join our team in Dublin 14

Shift Pattern: Monday - Friday 09:00 - 17:30

Main Duties and Responsibilities

• Reception - answering phones, directing calls as appropriate and taking messages
• General administration work: filing, photocopying, scanning, binding, recording of timesheets,
• generation of client quotations and reports
• Booking taxis, couriers, restaurants, travel and accommodation
• Meeting room set up, i.e. tea, coffee etc.
• Ensure all collated appropriate information from incoming calls, emails, mail and verbal
• communication is correctly and completely entered into the Computer-Aided Facility
• Management System (CAFM) or appropriate system as required
• Follow up and reconciliation of all incoming documentation and information to support
• Effective close-out of all open/outstanding works
• Running reports on CAFM to monitor work order status- billing all approved work orders promptly
• Periodic review of WIP files received by accounts and prompt action taken on closing and billing
• Coordination and scheduling of the maintenance tasks for the mobile team and specialist
• contractors for planned and reactive works
• Ad-Hoc duties as required
• Any other duties as assigned by your line manager, to include other areas of the Service Support Centre function

Qualifications & Experience

• Experience working in a fast-paced Service Desk role environment is desirable
• Knowledge of Facilities administration would be a distinct advantage
• Excellent pc skills and proficiency in Word and Excel is essential
• Awareness of good health and safety practice

If you have the necessary skill set, we look forward to your application

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