General Manager

General Manager

Location:Tramore, Co. Waterford| Job Type: Full-Time, 45 hours per week | On-Site

Who We Are

Atlantic Arcade is a long-standing part of the local entertainment scene and proud member of the Coastline Gaming family. You will be part of the retail operations team, working with a small team at the ground level in a fast-paced and exciting environment. For over 40 years, Coastline Gaming has operated premier land-based casinos and our rapidly growing online brands. We are a multi-channel, customer-obsessed company committed to delivering world-class entertainment to our players.

The Role

As General Manager, you will be responsible for managing the day-to-day operations of the club. You will build relationships with our customers, ensuring they enjoy our products and services responsibly. Customer focus, people skills, and the ability to successfully multitask are essential in the world of retail management.

This is a people-first role. If you naturally make others feel at ease, you're calm under pressure, and you take pride in doing things properly - you'll fit right in.

Hours: Rotating schedule within operating hours of approximately 10:00am - 2:00am, including evenings and weekends.

Key Responsibilities

• Manage the accounts and cash flow for the club.
  
  
  • Analyse weekly and monthly financial figures, recommending actions to improve performance.
  
  
  
  • Manage all controllable costs within the agreed budget.
  
  
  
  • Determine the current status of the business and prepare an action plan with key priorities, timelines, and deliverables.
  
  
  Demonstrate competence in managing all operational activities, reviewing goals and targets to ensure we are on track.
  
  Manage, motivate, and develop a team of retail staff, fostering an environment of mutual trust and respect.
  Ensure the team has commercial awareness and understand how they can personally impact the bottom line.
  Recruit and develop the best possible talent to ensure the long-term success of the business.
  Develop the team in their current roles and support the growth of those with potential for future positions.
  Maintain high standards, taking pride in the club and ensuring all colleagues adhere to company uniform and cleanliness policies.
  Implement promotional campaigns to maximise impact and provide weekly feedback to the marketing team.

The duties mentioned above are not exhaustive and may be subject to change.

What We're Looking For

• At least 2year'sgeneral management experience in retail, hospitality, or customer-facing roles(direct gaming experience is not required - we'll teach you the industry)
  
  Strong planning and organisation skills, with the ability to prioritise workloads and meet deadlines.
  
  Evidence of commercial acumen and appreciation of the current operating environment.
  
  IT proficient, with experience in Microsoft Word and Excel, and the ability to learn in-house systems.
  
  Ability to influence wider business stakeholders.
  
  Experience delivering in-the-moment coaching and training to enhance customer experience.
  
  Ability to handle challenging situations in a calm and professional manner.
  
  A commercial mindset.

You must be 18 or over to apply.

What We Offer

• Full training provided - we'll teach you everything you need to know about the gaming industry

• A new venue, a new team - help shape a brand-new club and be part of it from the very start

• Stable, established employer& growing - 40+ years in the industry, nine venues, multiple online brands, and still expanding. Your career grows with us

How to Apply

Apply directly here!

We review every application. If your experience matches what we're looking for, we'll be in touch within a few days.