End User Support & Smart Hands Technician
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU'LL DO:
KEY RESPONSIBILITIES:
Helpdesk & End User Support
- Act as a primary contact for technical assistance, resolving software, hardware, and connectivity
- Log, track, and escalate tickets using our service desk tools.
- Communicate clearly and professionally with users, focusing on a great support experience.
AV Conference Room Support
- Diagnose and resolve AV and connectivity issues in conference rooms.
- Set up and support AV equipment for meetings, providing onsite assistance as needed.
- Maintain AV inventory and report missing or malfunctioning items.
Network Infrastructure Support
- Identify and troubleshoot basic wired and wireless connectivity
- Support onsite users with common network needs and assist the Network Operations team with local checks.
- Escalate more complex network issues to Level 2 support for rapid resolution.
ESSENTIAL CRITERIA:
We encourage you to apply even if you don't meet every "nice to have". The essentials are:
Experience:
- 5+ years in IT Support (e.g. IT Support Technician, Helpdesk Analyst, Desktop Support, or similar).
Technical Skills:
- Comfortable supporting Windows and/or macOS
- Basic understanding of networking and WiFi (e.g. IP basics, connecting devices, simple troubleshooting).
- Experience using ticketing systems and working within SLAs (e.g. Jira Service Management or similar).
Customer Service & Problem-Solving:
- Strong interpersonal and communication skills, with a passion for helping users.
- Ability to prioritise, multitask, and think independently when troubleshooting.
These are bonuses, not requirements. You can grow into them with us:
- Familiarity with AV systems and conference room technologies.
- Experience supporting Mac / Apple environments in more depth.
- Exposure to network infrastructure troubleshooting beyond basic connectivity.
- Knowledge of Cisco, Linux, or more advanced networking concepts.
- A proven track record of delivering outstanding customer service in an IT setting.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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