UX Researcher
Overview
The role
As a UX Researcher, you'll work across Identity Security domain to build a deep, shared understanding of users, their needs, and their pain points. This is a cross-product role focused on improving decision-making at both the product and portfolio level. You'll partner closely with Product Management and Design to inform discovery, reduce risk, and ensure user needs are consistently represented across a complex identity and access management (IAM) ecosystem. Your work will help teams design more cohesive, usable, and impactful experiences while avoiding siloed decision-making.
Responsibilities
What you'll do
Work as a thought partner to Product and Design leaders, helping teams frame the right problems and decide when research will meaningfully reduce risk.
Lead research across discovery, validation, and iteration, selecting methods based on the decision at hand rather than process defaults.
Collaborate closely with designers on study design and prototypes to ensure research is realistic, focused, and decisiondriven.
Synthesize findings into clear perspectives that influence product direction, not just individual features.
Spot patterns across products and journeys and bring those insights back to teams at the right moment to shape strategy and tradeoffs.
Communicate insights through working sessions, clear narratives, and direct engagement with stakeholders, not just reports.
Research enablement & operations
Partner with a Senior Researcher to define and operationalize research readiness criteria so teams engage users with clear intent.
Coown participant operations, improving how we recruit, manage, and incentivize research participants.
Collaborate on how research integrates with other customerfeedback channels (e.g., NPS, Aha!, Advisory Boards, user groups, events) to ensure data quality and rigourous research practices
Help enable justintime research and scalable support models for designers and PMs working on lowerpriority initiatives.
Support research intake and knowledge management, making findings easy to request, discover, and reuse across teams.
Qualifications
What you'll bring
Required
3-6+ years of experience in UX Research or a closely related role, working closely with Product and Design partners.
Experience conducting research for SaaS and/or enterprise products, including technically complex workflows.
Demonstrated experience leading fullcycle qualitative research; quantitative research experience is a plus.
Proven ability to translate research into clear insights that influence product direction and tradeoffs.
Experience contributing to research operations (e.g., participant management, intake processes, standards, knowledge management, etc.)
Ability to enable nonresearchers by coaching or supporting designers and PMs running lightweight research.
Ability to enable nonresearchers to run studies following best practices at scale
Clear, confident communication with both technical and nontechnical stakeholders.
Fluency in written and spoken English.
Nice to have
Experience researching identity, security, platform, or other highly technical domains.
Familiarity with accessibility standards such as WCAG and inclusive research practices.
Experience working across multiple product teams or a portfolio of related products.
Handson experience with research tools (e.g., Tetra Insights, UX Tweak, or similar).
Experience researching AIdriven or agentic product experiences, such as copilots, automation, or decisionsupport systems.
