Posted 04 June, 2026
Technology Support Analyst
JP Morgan Chase
Dublin,IE-D,IE,D02 RK57
Full Time
Reference: 218_663356_210736224
As a Technology Support I team member within the Commercial and Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.
Job responsibilities
- Provide endtoend production support across applications both internal and external developed
- Monitor, triage, and resolve incidents while meeting SLAs and cutoffs.
- Drive rootcause analysis and preventive fixes to reduce repeat issues.
- Manage changes and releases with strong risk controls and documentation
- Monitor service health; triage and restore fast
- Perform RCA; implement preventive actions and run change/release with risk controls
- Automate repetitive tasks to cut toil and support DR tests and resilience controls
- Track problems and drive longterm fixes
- Create and maintain technical documentation (designs, runbooks, APIs) and ensure knowledge transfer within the team.
Required qualifications, capabilities, and skills
- 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
- 3+ years in production support
- Hands-on experience across the full software development lifecycle: requirements, design, development, testing, deployment and operational support.
- Experience with Microsoft stack or enterprise integration technologies where relevant (SQL Server, SSIS, .NET)
- Incident, problem, and change management (ITIL)
- Clear stakeholder communication with Ops/business
- Proven RCA and remediation planning
- Oncall readiness and documentation discipline
Preferred qualifications, capabilities, and skills
- Experience in financial services or regulated environments and familiarity with Risk & Control, Cybersecurity and change governance
- Comfortable working across mixed deployment models (on-prem and cloud) and liaising with external vendors
- Exposure to AI/ML concepts or practical experience implementing models or integrating ML services.
- Experience with Infrastructure as Code (Terraform, CloudFormation) and cloud automation tooling.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
