Hardware Engineer - Implementation & Support
ABOUT US
At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.
We serve as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.
Our culture is grounded in four core values: Agility, Ownership, Resilience, and a Sense of Fun. We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.
Join us and be part of a global, collaborative team where trust and innovation drive everything we do.
ABOUT THE ROLE
The Hardware Engineer is a hands-on individual focused on deployment, validation, optimisation, and support of personalisation systems (e.g., passport/ID printers). Responsible for delivering robust, high-performance solutions into live environments while contributing to upstream definition and development.
Key Responsibilities
1. Implementation & Delivery (Primary Focus)
Lead FAT, SAT, CAT, and UAT testing, including test plans and acceptance criteria
Install, configure, commission, and deploy personalisation equipment and supporting IT infrastructure
Perform calibration, fine-tuning, and optimisation (print quality, mechanical alignment, laser engraving, document transport)
Diagnose and resolve mechanical and transport issues (jams, misfeeds, wear, alignment)
Support deployment into live environments and ensure successful handover to operations (readiness, training, ramp-up)
2. Operational Support & Optimisation
Provide hands-on support for hardware in live environments
Troubleshoot end-to-end issues across hardware, software, and IT layers
Maintain system performance through calibration, optimisation, and transport tuning
Investigate recurring issues and implement root cause fixes
Collaborate with suppliers and internal teams to resolve defects and improve system reliability
Ensure compliance with quality, configuration, and operational standards
3. Development & Supplier Engagement (Supporting Role)
Contribute to requirements, specifications, and technical validation
Work with R&D, IT, procurement, and suppliers to ensure integrated, supportable solutions
Support supplier selection and performance management
Provide input into improvements in calibration, transport reliability, and operational efficiency
Manage risks, issues, change control, and configuration
Maintain documentation and provide progress reporting
Support audits, compliance, and assurance activities
Build strong cross-functional relationships (Delivery, Engineering, IT, suppliers)
ABOUT YOU
Qualifications
Education
Bachelor of Engineering degree or related discipline
Experience
Hands-on experience in hardware implementation and support
Strong background in FAT/SAT/CAT/UAT, installation, and commissioning
Expertise in calibration, mechanical adjustment, and optimisation of precision/mechatronic systems
Proven ability to troubleshoot mechanical issues
Experience with suppliers and live operational environments
Strong root cause analysis, change/configuration management, and continuous improvement capabilites
Detail-oriented, methodical, and hands-on
High focus on quality, precision, and reliability
Proactive, resilient, and effective under pressure
Strong communication across technical and non-technical stakeholders
Desired experience
Solid IT infrastructure knowledge (servers, networking, system integration)
Experience in secure identity or regulated environments
Exposure to manufacturing/production systems
Knowledge of system security/hardening
Additional Information
Regular international travel (EMEA, APAC, LATAM)
Flexibility required for deployment, testing, and live support activities
