Operations Manager - Primary Care Clinics

Job Description:

Operations Manager - Primary Care Clinics

Location: Nationwide, Hybrid role (in person with remote work option available)
Department: Operations
Reports to: Operations Lead, Hybrid Health
Type: Full-time, Permanent
Start: Q2 2026

Role Overview

Webdoctor.ie is launching its first in-person Primary Care clinics in Dublin-a best-in-class blend of in-person primary care supported by our industry-leading digital health platform. We are seeking a highly organised, hands-on Operations Manager to support our Operations Lead in overseeing the end-to-end setup, launch, and operational running of our new physical clinic network (Merrion Sq, Cherrywood & Swords).

This person will play a critical role in bringing our hybrid health clinic model to life. They will coordinate clinic setup, manage operational readiness, support day-to-day site performance, and act as the operational link between practice secretaries, clinicians, central teams, and senior management.

This is a role for someone who loves variety, thrives in early-stage environments, and is comfortable being a "jack-of-all-trades"-from analysing costs, to coordinating staff, to ensuring scalability of services as we grow.

Key Responsibilities

1. Clinic Setup & Launch

• Support our Operations Lead in operational planning and execution for all clinic setup activities (fit-out, IT, compliance readiness, staff hiring and onboarding).
• Coordinate staff, suppliers, and internal stakeholders throughout the build and pre-opening phase.
• Establish operational workflows aligned with clinical governance, regulatory requirements, and Webdoctor's digital model.
• Create and maintain clinic readiness checklists, risk registers, and launch plans.
• Support the Practice Secretaries and clinical staff in preparing the clinics for opening.

2. Day-to-Day Operational Management

• Visit on-site regularly to ensure smooth daily operations and adherence to our quality standards (including Health & Safety and infection prevention guidelines).
• Monitor clinic utilisation, booking patterns, and patient flow, identifying operational bottlenecks and improvement opportunities.
• Collaborate closely with the Practice Secretaries to manage staffing, bookings, clinical stock, and other day-to-day management tasks.

3. Financial & Performance Oversight

• Assist the Operations Lead to track and report on key operational KPIs (capacity, costs, utilisation, cancellations, revenue).
• Assist with budget tracking, supplier cost control, and forecasting of clinic resource needs.
• Evaluate operational efficiencies and propose improvements linked to cost, performance, or patient experience.

4. Continuous Improvement & Scaling

• Identify areas to streamline operational workflows, reduce friction, and elevate the hybrid healthcare model experience.
• Document and refine SOPs to ensure consistency as we open additional clinics.
• Support future site evaluations and new clinic rollouts.
• Ensure digital-to-physical integration is seamless-feedback to engineering/product teams on operational issues that could be improved through digital solutions.

Key Skills & Experience

Essential

• Over 3 years' experience in operations, project coordination, or general management-ideally in primary care or another healthcare setting.
• Strong organisational, logistical, and problem-solving skills.
• Comfortable working hands-on and independently in a fast-moving setup environment.
• Strong numeracy skills-able to track costs, understand budgets, and interpret operational metrics.
• Excellent communication and stakeholder-management abilities.
• Availability for weekly on-site presence across all sites.

• Willingness to travel to new clinic sites nationwide as we expand.
• Ability to juggle competing priorities and move between strategic planning and tactical tasks.

Desirable

• Experience launching or running a clinical site.
• Exposure to healthcare operations or regulated environments.
• Project management experience (formal qualification welcome but not required).
• Comfort with digital tools (e.g., booking systems, spreadsheets, operational dashboards).

What We Offer

• The opportunity to shape Ireland's first fully integrated hybrid primary care clinic model.
• A varied, dynamic role with real ownership and visibility to senior leadership.
• Competitive salary, benefits and the chance to grow with the business as we scale additional clinics.
• A mission-driven environment focused on high-quality, accessible healthcare powered by digital innovation.

You'll Receive the Following Benefits:

• Salary - €65,000 per annum
• Annual leave - 22 days
• Pension Contribution - 3%
• Discounted Laya Healthcare (10%) and Dental Plans 50%
• Free Webdoctor appointments for you and immediate family
• Tax Saver Travel Tickets
• Bike to work scheme
• Free access to Laya's digital gym
• 24 hour free and confidential Employee Assistance Programme
• Virtual Sports and Social Group with active CSR campaigns
• Time off in lieu scheme for extra hours worked
• Access to Skillnet and Learnupon courses.