Posted 03 June, 2026
Field Services lead/Manager
LTM
Cork, Cork, Ireland
Full Time
Reference: 803288139
Role description
Role: Field Services Lead
Location: Cork, Ireland (4 days a week onsite)
Duration: Permanent
Primary language is English
Salary: As per market standards
Role Summary
Establishes partnerships with MLL areas ensuring efficient service delivery and maintaining high levels of reliability in TS operations With deep domain expertise product knowledge and effective leadership skills collaborate closely with stakeholders deliver exceptional services and ensure the reliable functioning of IT systems ultimately supporting the success of the MLL operations
Responsibilities
Support critical incident and problem management participating in reliability calls identifying root causes and implementing preventive actions
Monitor and track the IRIS incident and request queues for timely resolution Facilitating engagement with 3rd party vendors monitoring their work and addressing escalations as required to ensure SLAs are met
Serve as the primary contact for nonsite TS teams and communicate updates to TS management and business IT leaders to ensure transparency and accuracy during incidents
Assist in change management activities including coordinating change schedules obtaining approvals and implementing changes for supported applications and infrastructure
Coordinate patch management activities initiating and planning patches for applications infrastructure and operating systems
Coordinates with MLL and TS teams for the implementation of application features enhancements and infrastructure changes
Engages with BT Site Leads and business stakeholders to ensure testers are identified for user acceptance testing UAT as it pertains to Change Management andor Patch Management Activities
Support business continuity by participating in local efforts for failover tests server patching and infrastructure maintenance
Review progress pending items and impediments related to operational incident and problem management with TS Site Delivery Leader Coordinate sitespecific tasks associated with IT portfolio projects lifecycle management and
infrastructure upgrades
Monitor service levels track metricsanalytics as it pertains to network reliability availability and capacity metrics to ensure site health for TS services
Participate in TS contractor management activities including entrance permits and requesting escorts
Ensure compliance with companies policies standards and procedures at the site level
Provide input to TS Site Delivery Leader for future requirements especially key business capabilities and the associated value to the Product Line as an input to shape the product strategy
Partner with TS Site Delivery Leader to provide input and execute Service Lifecycle and roadmap and continuous Improvement Plans
Required Expertise
Indepth knowledge of MLL site operations and processes
Understanding of IT systems and applications specific to the MLL industry
Familiarity with regulatory compliance requirements and quality standards
Ability to analyze and troubleshoot technical issues related to site operations and IT
infrastructure
Strong understanding of incident and problem management processes
Proficiency in identifying and implementing preventive and corrective actions
Knowledge of change management principles and practices for seamless system integration
Familiarity with patch management processes and best practices
Experience in coordinating and executing disaster recovery efforts
Proficiency in the specific applications hardware and peripheral devices used in the MLL
environment
Deep understanding of the infrastructure components supporting the MLL applications
Knowledge of network architecture protocols and security measures
Excellent communication and interpersonal skills to effectively engage with stakeholders and team members
Strong problemsolving and decisionmaking abilities to address complex issues
Builds strong relationships and fosters collaboration across teams and departments
Proactive and adaptable approach to manage changing requirements and unexpected
situations
Strong analytical and critical thinking skills to identify opportunities for improvement
Demonstrates a customercentric mindset and a commitment to delivering highquality
service
Exhibits strong ethics integrity and professionalism in all interactions
Displays resilience and composure in highpressure situations
Takes ownership and accountability for tasks and outcomes
Promotes a culture of continuous learning and knowledge sharing
Role: Field Services Lead
Location: Cork, Ireland (4 days a week onsite)
Duration: Permanent
Primary language is English
Salary: As per market standards
Role Summary
Establishes partnerships with MLL areas ensuring efficient service delivery and maintaining high levels of reliability in TS operations With deep domain expertise product knowledge and effective leadership skills collaborate closely with stakeholders deliver exceptional services and ensure the reliable functioning of IT systems ultimately supporting the success of the MLL operations
Responsibilities
Support critical incident and problem management participating in reliability calls identifying root causes and implementing preventive actions
Monitor and track the IRIS incident and request queues for timely resolution Facilitating engagement with 3rd party vendors monitoring their work and addressing escalations as required to ensure SLAs are met
Serve as the primary contact for nonsite TS teams and communicate updates to TS management and business IT leaders to ensure transparency and accuracy during incidents
Assist in change management activities including coordinating change schedules obtaining approvals and implementing changes for supported applications and infrastructure
Coordinate patch management activities initiating and planning patches for applications infrastructure and operating systems
Coordinates with MLL and TS teams for the implementation of application features enhancements and infrastructure changes
Engages with BT Site Leads and business stakeholders to ensure testers are identified for user acceptance testing UAT as it pertains to Change Management andor Patch Management Activities
Support business continuity by participating in local efforts for failover tests server patching and infrastructure maintenance
Review progress pending items and impediments related to operational incident and problem management with TS Site Delivery Leader Coordinate sitespecific tasks associated with IT portfolio projects lifecycle management and
infrastructure upgrades
Monitor service levels track metricsanalytics as it pertains to network reliability availability and capacity metrics to ensure site health for TS services
Participate in TS contractor management activities including entrance permits and requesting escorts
Ensure compliance with companies policies standards and procedures at the site level
Provide input to TS Site Delivery Leader for future requirements especially key business capabilities and the associated value to the Product Line as an input to shape the product strategy
Partner with TS Site Delivery Leader to provide input and execute Service Lifecycle and roadmap and continuous Improvement Plans
Required Expertise
Indepth knowledge of MLL site operations and processes
Understanding of IT systems and applications specific to the MLL industry
Familiarity with regulatory compliance requirements and quality standards
Ability to analyze and troubleshoot technical issues related to site operations and IT
infrastructure
Strong understanding of incident and problem management processes
Proficiency in identifying and implementing preventive and corrective actions
Knowledge of change management principles and practices for seamless system integration
Familiarity with patch management processes and best practices
Experience in coordinating and executing disaster recovery efforts
Proficiency in the specific applications hardware and peripheral devices used in the MLL
environment
Deep understanding of the infrastructure components supporting the MLL applications
Knowledge of network architecture protocols and security measures
Excellent communication and interpersonal skills to effectively engage with stakeholders and team members
Strong problemsolving and decisionmaking abilities to address complex issues
Builds strong relationships and fosters collaboration across teams and departments
Proactive and adaptable approach to manage changing requirements and unexpected
situations
Strong analytical and critical thinking skills to identify opportunities for improvement
Demonstrates a customercentric mindset and a commitment to delivering highquality
service
Exhibits strong ethics integrity and professionalism in all interactions
Displays resilience and composure in highpressure situations
Takes ownership and accountability for tasks and outcomes
Promotes a culture of continuous learning and knowledge sharing
