GIS Applications Functional Analyst

Job Description

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland's national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland's social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland's water services and meeting the needs of the communities we serve for generations to come.

The Role:

Uisce Éireann IT (UÉ IT) provides IT services and support to the wider Uisce Éireann business and across the Local Authority user base. IT Operations is responsible for all operational run activities across Applications, Operational Technology, Service Management and Infrastructure. The Applications teams are responsible for implementing, upgrading and supporting all Uisce Éireann applications (CC&B, Maximo, Click, Syclo, Middleware, Oracle Financials, GIS, HR specific, SharePoint and Service Now etc.). including those built on the Dynamics 365 platform such as CDS, EIMS and SIMS. The Applications teams also havea pivotal role to play in the implementation of new applications for the organisation, working with the IT Build & Delivery area.

Reporting to the GIS Applications Lead, the prime responsibilities of the GIS Applications Functional Analyst are the support and enhancements of the GIS applications in use in Uisce Éireann.

Main Duties and Responsibilities:

• Be part of a team which ensures the availability and smooth running of GIS applications and related services across Irish Water and the relevant business partners, including the resolution of issues and relevant escalation
• Performing design, development, modification and maintenance of the GIS systems, working with the Applications Build & Delivery team as appropriate
• Testing of new and updated GIS functionality as well as systems integration testing in conjunction with other application analysts
• Supporting the Applications Build & Delivery team with GIS projects through all phases from initiation to completion
• Responsible for managing the GIS incident queue on Service Now including incident reporting and Analysis
• Part of the Irish Water GIS Resolver Group
• Maintenance of GIS Environments; Development, Testing, Acceptance, Production
• Configuration and Administration of GIS Groups
• Defining, promoting and enforcing strong governance including applications, security and company standards
• Participating in IT project teams as necessary and engagement with the Project Management Office
• Liaising with relevant business areas such as Customer Operations and the Call Centre, Asset Management, and Asset Operations
• Liaising with external resource/service providers, e.g. Ordnance Survey, Geodirectory
• Developing an understanding of business processes and work closely with the various business areas to develop and implement solutions that meet their business requirements
• Adherence to IT development procedures and standards
• Keeping abreast of enhancements to the GIS & IT industry
• Provide out-of-hours cover as part of the Standby Rota as required
• Other duties as required from time to time.

• Collaboration with key internal stakeholders across the UÉ business
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives
• Conducts duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation
• Other duties as required.

• A postgraduate qualification in GIS and/or at least three years' experience in a similar role
• Strong ESRI ArcGIS experience required and knowledge of other related systems would be advantageous
• Knowledge of spatial datasets (e.g. OSI, GeoDirectory, Aerial Photography, Imagery) an advantage
• Good knowledge of Utilities industry (specifically Water)
• Complete understanding of GIS principles and concepts
• Proven ability to create and develop good working relationships to facilitate the accomplishment of work goals, coupled with the ability to gain commitment from others
• Have excellent analytical skills and be able to identify and analyse problems and potential improvements, and propose and implement solutions
• Proactively identifying new areas of learning and using such knowledge and skill on the job
• Ability to set own high standards of performance and delivering desired results
• Strong understanding of IT concepts
• Project Management skills an advantage
• ITIL certification desirable
• Proven ability to create and develop good working relationships to facilitate the accomplishment of work goals, coupled with the ability to gain commitment from others
• Experience with identifying improvement opportunities, generating ideas and implementing solutions
• Have excellent analytical skills and be able to identify and analyse problems and potential improvements, and propose and implement solutions
• Ability to set up ongoing procedures to collect and review information as needed
• Identifying new areas of learning and using newly gained knowledge and skill on the job
• Ability to set own high standards of performance and delivering desired results.